Manager, Product Management - Card Customer Resiliency: Delinquency Offers

Manager – Product Management, Card Customer Resiliency: Delinquency Offers Capital One’s Card Customer Resiliency team modernizes technology and builds customer‑centric experience for customers who are experiencing financial hardship. The product manager will own the product roadmap for solutions that enable customers to resolve delinquent balances, with a focus on personalized offers and compliance. Responsibilities Own and prioritize the product backlog for delinquency offer programs. Define metrics and evaluate the impact of initiatives on customer outcomes and credit risk. Collaborate with cross‑functional teams (Engineering, Design, Data Science, Compliance, Credit Risk) to deliver feature releases. Advocate for the customer by translating field insights into product requirements. Drive end‑to‑end product delivery from concept to launch and iterate based on data and customer feedback. Qualifications At least 3 years of experience in Product Management. Current or pending Bachelor’s or Master’s (or MBA with quantitative concentration) in a quantitative discipline. Experience translating business strategy into consumer‑facing digital products. Strong analytical skills, with ability to derive insights from data. Excellent communication and stakeholder‑management skills. Salary Chicago, IL: $149,800 – $171,000. McLean, VA: $164,800 – $188,100. New York, NY: $179,700 – $205,100. Richmond, VA: $149,800 – $171,000. Benefits Capital One offers performance‑based incentive compensation, including cash bonus(es) and/or long‑term incentives (LTI). The company provides a comprehensive, competitive, and inclusive set of health, financial and other benefits that support overall well‑being. Equal Opportunity Employer Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in accordance with applicable federal, state, and local laws. The company promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with relevant laws and regulations. For accommodations, contact Recruiting Accommodation at View phone number on click.appcast.io or View email address on click.appcast.io. All information provided will remain confidential. #J-18808-Ljbffr Capital One