Leasing Agent

Job Description

Job Description

About the Role

Guardian Properties LLC is searching for a fantastic Leasing Agent. This role plays a vital role in supporting day-to-day operations by helping fill vacancies, guiding prospective residents through the leasing process, and delivering exceptional customer service. This is a full-time non-exempt position, well-suited for someone who is tech-savvy, personable, and highly organized. No prior leasing experience is necessary—we provide full training to set you up for success. Previous experience in customer service is preferred, as it helps ensure a smooth and positive experience for prospective and current residents.

Key Responsibilities

Daily Operations

• Prepare units for showings and move-ins.

• Conduct property inspections to ensure cleanliness and readiness.

• Utilize digital platforms to manage scheduling, applications, and communications.

Customer Service

• Greet and assist prospective renters in a professional and friendly manner.

• Provide accurate information on availability, pricing, and leasing terms.

• Respond to phone, email, and online inquiries promptly and courteously.

• Deliver high-quality service throughout the pre-move-in process.

Leasing & Marketing

• Schedule and conduct in-person and virtual property tours.

• Showcase community features and apartment amenities during tours.

• Guide applicants through the rental application and leasing process.

• Prepare and explain lease agreements and documentation.

• Manage online listings and keep marketing materials up to date.

• Contribute to marketing efforts, including social media and community outreach.

Administrative Duties

• Collect and document application fees, deposits, and rent payments.

• Maintain accurate records of leads, applications, and lease agreements.

• Update leasing software and databases (Excel experience preferred; training provided).

• Support reporting activities, including daily, weekly, and monthly metrics.

Resident Relations & Communication

• Assist with lease renewals and move-in coordination.

• Ensure compliance with Fair Housing regulations (training provided).

• Communicate effectively with residents, colleagues, and supervisors.

Requirements

Education

• High school diploma or equivalent (required).

Experience & Skills

• No prior leasing experience required—comprehensive training provided.

• Customer service or sales experience is a plus.

• Comfortable using computers, mobile apps, and online platforms.

• Familiarity with Microsoft Excel; willingness to learn new tools.

• Excellent interpersonal, communication, and organizational skills.

• Detail-oriented with strong time management.

• Friendly, dependable, and self-motivated.

Benefits

• Competitive hourly rate: $24 plus generous commission

• Comprehensive Benefits Package: Including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).

• Opportunities for professional development and career growth within GUARDIAN.

Our Core Values

• People-First, Tech-Forward: We leverage technology to eliminate inefficiencies, empowering team members to focus on high-value work.
• Authentic Candor & Transparency: We believe honest, direct communication builds trust, accountability, and stronger relationships.
• Good & Fast Over Perfect & Slow: We move quickly on adaptable decisions and take a methodical approach for impactful ones.
• Ownership & Accountability: We take initiative, embrace challenges, and follow through. We hold ourselves accountable for our work, decisions, and impact.
• Empathetic Leadership: Strong leadership starts with high emotional intelligence, fostering a culture of support and loyalty.

We are an equal opportunity employer and make employment decisions without regard to age, race, sex, sexual orientation, religion, national origin, gender, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.