Assistant Front Desk Manager

Schulte Hospitality Group is seeking a dynamic, service-oriented Assistant Front Office Manager to join our team. Our Company Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, representing brands such as Marriott, Hilton, IHG, Hyatt, and independent boutique properties. Benefits Daily Pay Free telemedicine and virtual mental health care access for all associates starting day one Multiple health insurance and life insurance options 401(k) plan with company match Paid parental leave Paid time off Holiday pay Pet insurance Employee assistance program Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more Job Duties and Responsibilities Monitors daily status of rooms, rates, discount rates, and packages. Maintains current list of available rooms for walk-in situations. Coordinates blocking of rooms. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Ensures recognition of employees across areas of responsibility. Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Solicits employee feedback, utilizes an open-door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures staff communicates effectively with the Housekeeping team. Maintains productive relationship with Valet Parking provider. Regularly reviews department budget to meet budgeted wages and general expenses. Checks printed registration cards against information on arrival report and rectifies any discrepancies. Ensures prompt and courteous service to guests. Pre-registers guests according to standards. Completes and monitors employee schedule. Monitors VIP arrivals. Keeps track of rooms to ensure accurate status and readiness for check-in. Hires, coaches and disciplines direct reports. Interacts positively and professionally with guests to resolve issues. Acts as Manager on Duty as required. Works nights, weekends, and holidays as necessary. Performs various other duties as assigned to meet business objectives. Education and Experience Minimum of three (3) years in a similar leadership role (e.g., Front desk supervisor, Assistant Front Office Manager). Knowledge, Skills and Abilities Minimum of high school education; post–high school education preferred. Basic math skills. Ability to communicate effectively verbally and in writing. Strong leadership skills. Ability to exceed expectations of guests and team members. Excellent time management skills. In-depth knowledge of hotel front desk operations. Compensation Range 20-23.00 Equal Opportunity Employer Schulte Hospitality Group is an Equal Opportunity Employer. #J-18808-Ljbffr Schulte Hospitality Group