Lab Manager III

Lab ManagerOur partner is supporting a U.S. Government customer to provide support for onsite incident response to civilian government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. They are seeking a Lab Manager to support this critical customer mission.Responsibilities:Apply advanced analytical skills and technical resources at the tactical levels and implement infrastructure solutions supporting command decision making and execution of mission requirementsSupport the implementation of new technologies and equipment in the lab environmentAssess network topology and device configurations identifying critical security concerns and provide security best practice recommendationsAdvise and provide insight on development of lab standard operating procedures (SOPs) and policiesProvide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to usersProvide support for MacOS and iOS to usersProvide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issuesMonitor and respond to users on IT helpdesk channels and phone linesAssist in the management of user accounts and resetting credentialsPerform implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems securityTroubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occurRequirements:U.S. CitizenshipActive DoD Secret Clearance, TS/SCI is preferredMust be able to obtain DHS SuitabilityBS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience5+ years of directly relevant experience in system administrationExperience with multiple operating systems, to include Linux/Unix & MacOSExperience and knowledge of networking and network administrationExperience with Virtual Private Networks (VPN)Experience with virtual desktops (Citrix, VMWare)Must be able to work collaboratively across physical locationsDesired Skills:Experience working with SIEMs to include ELK and SplunkVirtualization automation and optimizationExperience working with Jamf Pro, DEP, and Enterprise Connect implementationExperience with writing technical procedures and standard operating proceduresDesired Certifications:CEHSec+Network+CCNAAbout Us:For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance.