Technical Support Coordinator

At the heart of our work is a simple belief: We are passionate about education and student success. We’re hiring to help bring that belief to life through thoughtful execution, partnership, and a strong commitment to the people we serve. Work from Home (WFH) - Remote work must be performed while residing in California Must be a CIAT Student CIAT Location:San Diego, CA Reports to: IT Manager Status:Non-Exempt Employment Type:Variable-Hour Responsibilities Take an active role and participation as a CIAT student ambassador to participate in virtual events including new student orientation, certification workshops, and career services workshops Assist with student assignment, lab, and certification support through: Hosting individual and small group live, virtual support sessions Testing and contributing to lab documentation Virtual support for students needing assistance with PC Build Kit labs, networking labs, Amazon and Azure labs, and coding labs (lab assignments per student coordinator will vary based on coursework and/or certifications earned) Assist with CIAT website development initiatives including: Website UI/UX, browser, device compatibility, and navigation testing Student portal and pilot project testing Assist with Career Services tasks including: Reviewing Handshake employer profiles to ensure they meet department guidelines Evaluating job postings and industry trends Adhere to regulations as set forth by governing agencies and institutional policies. All other duties as assigned Requirements Must be currently enrolled at California Institute of Applied Technology and eligible for Federal Work Study Must be in good academic standing, which includes a minimum cumulative GPA of 2.0, GPA 3.0+ preferred Excellent communication and interpersonal skills Independent problem-solver with demonstrated critical thinking skills Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others Possess a sincere interest in helping others achieve life goals Takes a customer-service-oriented approach to collaborate with internal departments Ability to work collaboratively with others to support student success, achieve CIAT goals and contribute to a positive and inclusive culture Commitment to fostering an inclusive and supportive environment that respects the diversity of employees and students' backgrounds, experiences, and perspectives Team player with a positive, can-do attitude Strong organizational skills with the proven ability to prioritize Possess high ethical standards, being an example of professionalism to others Ability to problem solve while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism Must be able to embody CIAT’s mission, vision and values Benefits: Gain valuable experience in career services and online job platform management Develop transferable skills in communication, data management, and customer service Flexible work hours to accommodate your class schedule Collaborative and supportive work environment within the Career Services team Position Type and Expected Hours of Work Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required. This position must not exceed 20 hours per week. Supervisory Responsibility This position has no supervisory responsibilities. Location This is a remote position. Work must be conducted in locations that have been approved by the company. Company authorization is necessary for relocation or work from other locations, even if temporarily. Values Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company. We are passionate about education and student success We value integrity and excellence in our employees and students We treat ourselves and our students with dignity and respect We believe in and encourage innovation at our school to better help our students succeed We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success We are accountable for our actions and focus on improvements moving forward We have a growth mindset with a sincere belief that every student can do better and achieve their goals We expect every employee to be an example of conduct and professionalism , being a role model to students and colleagues We commit to an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives We foster lifelong learning and professional development Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. Essential functions of this role require sitting for extended periods of time Ability to type, use a computer to search for information and input information while speaking on the phone is required The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role The employee will be required to compute simple to simple mathematical calculations as a normal part of this role Work Environment While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to. The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodation and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws. This remote work policy is designed to comply with all relevant local, state, and federal laws. AAP/EEO Statement California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties lease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. Pay Range: $26 - $26 USD We know great candidates may not meet every single qualification listed. If this role speaks to you and you believe you could thrive here, we welcome your application.