Customer Success Manager

Job Description

Job Description

Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts.

We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy.

If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you.

Sourgum is seeking a dynamic and driven individual to join our team as a Customer Success Manager. The ideal candidate will work closely with our Account Executive team to maintain and expand relationships with our clients. This role requires exceptional communication skills, attention to detail, and a proactive approach to customer service.

Your Responsibilities

• Collaborate with Account Executives to draft new contracts and renewals, ensuring accuracy and adherence to company policies.

• Nurture strong relationships with clients, facilitating effective communication between the vendor relations team, account executive, and clients to address account-related inquiries and concerns.

• Monitor service quality and customer satisfaction, addressing any issues promptly and effectively.

• Ensure accounts are up to date and in good standing regarding payment, working closely with the finance department to resolve any discrepancies.

• Assist Account Executives in gathering information from vendors to relay back to clients, facilitating smooth communication and project coordination.

• Provide support to the Account Executive team in various administrative tasks and projects as needed.

• Stay informed about industry trends, regulations, and best practices to better serve clients and contribute to the company's growth.

• Maintain accurate and up-to-date records for every customer you manage.

Requirements

• You must be customer obsessed and tech-enabled.

• Ability to commute into our Jersey City, NJ office. (3x a week)

• Proven experience in account management, customer service, or sales, preferably in a B2B services industry.

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.

• Excellent organizational abilities, including time management and prioritization skills.

• Proficiency in Google Suite and CRM software (Hubspot) preferred.

• Demonstrated problem-solving skills and the ability to work effectively in a fast-paced environment.

• Commitment to upholding company values of sustainability, integrity, and excellence.

• Bachelor's degree in Business Administration, Marketing, or related field preferred.

• Prior experience in the waste & recycling, construction, trucking, or similar industry is a plus.

Benefits

• Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth.

• A positive and collaborative work environment with a focus on innovation and sustainability.

• Flexible/Unlimited PTO

• Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K).

• Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub.

• Yearly Personal Development Budget

• Opportunities for professional development and career advancement within a growing company.

Compensation Range: $60K - $75K