Customer Service Representative

Job Description

Customer Service Representative II

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Duties:

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Enter and check orders. Handle customer phone calls and emails.

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Handle quotes and issues and update RMA’s. Post sales and quotes follow up. Run reports as assigned.

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Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan workflow, tasks and activities.

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Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.

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Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.

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Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.

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Other Duties as assigned

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Skills:

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1-3 years of CSR experience

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Minimum of 1 year sales experience preferred

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Excellent communication skills, both written and verbal

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Excellent customer service skills

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Excellent organizational, analytical and interpersonal skills

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Detail-oriented

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Ability to work and multi-task in a fast paced environment

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Previous customer service or technical experience preferred.

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Education:

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• Associates or equivalent experience
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