Client Service Coordinator

The Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Service Coordinator will work with the Director, Client Service Manager, other office staff, and direct care staff to ensure adequate staffing and ongoing client needs are met. Professional demeanor, excellent customer service skills, and teamwork are essential to the role. Responsibilities Process all referrals received from Intake, direct email or phone in a timely manner Prioritize tasks to meet the needs of clients Determine/Verify clients' service needs Match clients with appropriate caregivers who can fully meet the needs required Schedule caregiver staff based on client needs and schedule Ensure all cases are staffed appropriately Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers Foster relationships with clients and family members Address schedule changes with caregivers and/or clients Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner Communicate with caregiver staff and clients in a timely manner with respect to schedule changes Obtain, document, and maintain all pertinent information with respect to clients and caregivers in EMR system and/or appropriate referral logs/reports Enter schedules and update eRSP scheduling software Communicate client concerns and caregiver issues to HHA Supervisor or Client Service Manager without delay Assist in coordinating referrals to RVNAhealth and/or other community agencies for clients when appropriate Ensure caregiver payroll information is received and processed by the established deadline Process long term care insurance documents weekly for assigned clients Must be available to be on-call for evenings and weekends on a rotating schedule Qualifications College degree or related experience Computer literate with all Microsoft programs and ability to learn new software programs Ability to multi-task Able to work in a fast-paced environment and manage disruptions Exceptional problem-solving skills Exceptional customer service skills Ability to use discretion, prioritize and make decisions independently and in concert with Branch Manager and/or Director Ability to resolve client and caregiver issues in a timely and professional manner Exceptional customer service skills and ability to build and foster relationships Benefits of Working at RVNAhealth Competitive compensation Extensive benefits, including medical, dental and vision insurance, a 403(b) plan with matching contributions, life and disability insurance plans Paid time off Personal Wellness Days A supportive and employee-centric culture Comprehensive orientation Wellness programs Compensation Our target pay range for this position is $25.00 to $30.00 per hour. This pay range represents RVNAhealth's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate's exact location, experience, and expertise related to the qualifications. Equal Opportunity Employer RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. #J-18808-Ljbffr