Information Technology Support Technician

IT Field Support Technician Painted Post, NY | Onsite Schedule Monday Friday, 8:00 AM 5:00 PM (some flexibility may be required) Top 3 Skills Windows 11 deployment and hands‑on end‑user support Hardware troubleshooting and endpoint management beyond basic imaging Enterprise IT tools: Active Directory, ServiceNow, Cisco VPN, Citrix What You'll Do Resolve hardware, software, and connectivity issues for end users in person and remotely Deploy and configure Windows 11 systems and standard corporate hardware Manage Active Directory accounts and user access requests Install and configure Office 365, Adobe products, and endpoint security software Handle printer/driver installs, device imaging via USB/PXE, and hardware asset tracking Support IP telephony setup and basic corporate mobile device requests Log, track, and resolve service tickets through ServiceNow Perform equipment moves, physical setups, and occasional light travel to nearby sites Collaborate across IT teams and contribute to technical roundtables What We Need From You 1+ year of hands‑on IT support experience field tech, help desk, or desktop support Working knowledge of Windows OS, especially Windows 11 Basic Command Prompt and PowerShell experience Comfortable working directly with end users in a corporate, professional environment HS Diploma or GED required; Associate’s degree a plus Bonus If You Have CompTIA certifications (A+, Network+, Server+, Cloud+, or similar) Hands‑on experience with ServiceNow, Citrix, or enterprise VPN tools Background in device lifecycle management or IT asset tracking Pay Transparency Notice: In accordance with New York State Pay Transparency Law, the pay range for this position will be $20.00–$21.42 per hour. #J-18808-Ljbffr