Field Service Technician

Field Service Technician

This role focuses on field service for municipal and industrial pump systems, with a strong emphasis on water/wastewater environments. You'll work primarily at customer sites supporting submersible pumps, lift stations, control panels, motors, valves, and related rotating equipment. Most work will be in North Carolina, but this role will also service adjacent states.

The work includes mechanical and electrical troubleshooting, preventative maintenance, pump removal and installation support, commissioning/start-up assistance, control panel and VFD troubleshooting, motor testing, laser alignment, seal and bearing replacement, and some in-shop repair as needed.

Founded in 1978, with roots dating back to 1926, Tencarva is a distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 38 locations across 16 states, we provide end-to-end, whole-system solutions for over 18,000 active customers across the industrial and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings.

Equipment You'll Work On:

• Municipal lift stations and wastewater pumping systems
• Submersible wastewater pumps and related pumping equipment
• Pump control panels, VFDs, floats, level controls, and instrumentation
• Siemens and Allen-Bradley PLC/control systems (Siemens experience especially helpful)
• Electric motors ranging from 115V single-phase to 480V three-phase
• Mechanical seals, bearings, impellers, wear rings, and other pump internals
• Valves, actuators, and related flow control equipment
• Additional rotating equipment including gearboxes, blowers, and similar process equipment

What You'll Be Responsible For:

• Troubleshoot, service, and maintain municipal and industrial pump systems in the field
• Support pump installation, removal, commissioning/start-up, and site readiness activities
• Diagnose mechanical and electrical issues involving pumps, motors, controls, sensors, VFDs, and panels
• Perform motor testing, wiring, panel troubleshooting, and basic control system diagnostics
• Repair or replace mechanical seals, bearings, impellers, wear components, valves, and related parts as needed
• Perform laser alignment, precision measurements, and equipment adjustments
• Read and interpret electrical schematics, ladder logic, mechanical drawings, manuals, and parts diagrams
• Perform preventative maintenance service on customer equipment
• Complete service documentation and communicate job status clearly with internal teams
• Perform some in-shop repair work as needed
• Work safely in a variety of customer environments, including occasional confined space work when required
• Follow Tencarva and customer safety requirements, including lockout/tagout and job hazard practices

Why Join Tencarva:

• Annual Incentive Program
• Profit Sharing via 401(k)
• Day shift, Monday-Friday schedule
• Earn up to 120 hours (3 weeks) of PTO per year - plus 10 paid holidays
• Tencarva is one of the largest and most respected distributors and OEM-authorized service networks in the pump industry
• Stable, growing company with perennially strong financials and no history of layoffs
• Experienced team of field service techs, mechanics, machinists, engineers, and fabricators to lean on and learn from
• Big-company resources with a local-shop feel

Insurance benefits include medical, dental, vision, disability, and life

Requirements:

What We're Looking For:

• Field service experience involving pumps, motors, controls, or rotating equipment
• Strong mechanical and electrical troubleshooting ability
• Experience with control panels, VFDs, PLCs, sensors, ladder logic, and 480V three-phase systems
• Experience with Siemens and/or Allen-Bradley control platforms preferred; Siemens experience is especially helpful
• Experience in municipal water/wastewater, lift stations, industrial wastewater, or related pump environments strongly preferred
• Ability to read electrical schematics, mechanical drawings, manuals, and service documentation
• Experience with laser alignment, mechanical seals, bearings, motor testing, and precision measuring tools preferred
• Comfortable working independently at customer sites and coordinating with service leadership
• Valid driver's license required

The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.