IT Helpdesk Specialist
The Fountain Group
The Fountain Group is currently seeking an IT Helpdesk Specialist
for a prominent client of ours. This is a Hybrid Role in Framingham, MA 01701 (2 days Onsite & 3 days Remote/week) . Details for the position are as follows:
Pay Rate - Upto $32.72/hr on W2 max
6 months assignment with HIGH possibility of extension Job Description:
IT Helpdesk Specialist represents Store Operations and Field in all IT System projects impacting our stores. Supports special projects related to operational and technical changes. Evaluates store systems applications and serves as an internal consultant to ensure the business needs are being met.
Responsibilities:
Liaison between IT team and Store/Field Operations.
Provides problem solving, procedural, and technical support to store associates, management, and field management for all systems, including Point of Sale (POS), Cash Office, Inventory Management and other Back Office systems.
Follow up on day-to-day operations to ensure overall technical support processes meet business needs.
Conduct store visits to complete onsite assessments of technology (once every one to two weeks).
Required / Preferred Skills:
If you are interested in hearing more about the position, please respond to this posting with your resume attached.
Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy #LI-SP1
for a prominent client of ours. This is a Hybrid Role in Framingham, MA 01701 (2 days Onsite & 3 days Remote/week) . Details for the position are as follows:
Pay Rate - Upto $32.72/hr on W2 max
6 months assignment with HIGH possibility of extension Job Description:
IT Helpdesk Specialist represents Store Operations and Field in all IT System projects impacting our stores. Supports special projects related to operational and technical changes. Evaluates store systems applications and serves as an internal consultant to ensure the business needs are being met.
Responsibilities:
Liaison between IT team and Store/Field Operations.
Provides problem solving, procedural, and technical support to store associates, management, and field management for all systems, including Point of Sale (POS), Cash Office, Inventory Management and other Back Office systems.
Follow up on day-to-day operations to ensure overall technical support processes meet business needs.
Conduct store visits to complete onsite assessments of technology (once every one to two weeks).
Required / Preferred Skills:
- 2-8 years of IT Helpdesk or Technical Support experience.
- Any retail or store support experience including Point of Sale (POS) system experience will be a PLUS.
- Any ticketing system experience will be a PLUS as well.
If you are interested in hearing more about the position, please respond to this posting with your resume attached.
Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy #LI-SP1
Vacancy posted 15 hours ago
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