911 Communications Specialist

911 Communications Specialist

Join the King County Sheriff's Office (KCSO) Communications Team as a 911 Communications Specialist (911 Call Receiver)! KCSO is seeking individuals with a desire to serve their community and who possess exceptional customer service and communication skills. A career as a 911 Communications Specialist offers an outstanding opportunity to directly impact lives by making a difference in critical moments. You'll play a crucial role in improving the quality of life within our community. The King County Sheriff's Office Communications Team handles calls from unincorporated King County, twelve cities, Metro Transit Police, King County Airport Police, and King County Animal Control. Over half a million people rely on our Communications Specialists and other King County Sheriff's Office personnel. This position is open to the public. This recruitment will establish an employment list (valid for one year) to fill current and future vacancies within the Sheriff's Office.

King County Civil Service is closing this recruitment on May 31, 2026. We will continue accepting applications and PST test scores until 11:59PM on May 31, 2026. However, candidates MUST complete both the application AND the PST exam by May 31, 2026. Any test scores received after that date will not be considered.

Job Duties

As a Communications Specialist, you will:

• Use telephones and radios to provide critical information and communicate directly with callers and Deputies in the field.
• Receive, prioritize, and route emergency and non-emergency calls from the public and other agencies.
• Gather information from calling parties and enter the type, location, and all required information for emergency calls into the Computer Aided Dispatch (CAD) System. Route calls for service to correct Dispatcher or appropriate emergency agency.
• Assign response priority by determining whether immediate response could save lives or prevent crimes. Relay pertinent information via radio.
• Retrieve information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, and criminal histories. Relay information to Deputies via radio.
• Record information and maintain required logs and event cards.
• Manage multiple radio frequencies and radio communications simultaneously.
• Communicate effectively with confused, upset, hostile, or distraught people by phone, while gathering the information necessary to send the correct responders and equipment to the scene.
• Communication center employees may hear and need to respond to graphic descriptions of violence and/or injury.
• In this role, incumbents must have the ability to:
• Manage uncertainty and be adaptable. Simultaneously receive emergency calls, take charge of the conversation, and gather critical information.
• Demonstrate the ability to act calmly, quickly, and with accuracy in a variety of emergency situations.
• Multi-task complex situations that may be fluctuating within a short time period.
• Be a quick learner. Comprehend basic principles and terminology applied to law enforcement and emergency management as applied to the operation of the communications center.
• Make quality decisions. Follow moderately complex oral and written instructions and use knowledge and judgement to make quality decisions. Have the ability to evaluate problems and apply sound judgment in a high stress, critical incident management environment.
• Instill trust within the organization and community. Interact with the public pleasantly and courteously, often under stressful conditions. Demonstrate Sheriff's core values, including integrity, in all aspects of work.
• Communicate effectively. Exhibit patience and remain calm and professional while questioning callers for whom may have limited English proficiency, or with callers who may be verbally abusive, emotionally upset, uncooperative or frightened.
• Demonstrated ability to write clearly, using correct grammar, spelling and punctuation.
• Be interpersonally savvy. Establish and maintain effective working relationships with employees, law enforcement personnel, and the public.
• Be resilient. Exhibit composure during high pressure situations that may occur. Demonstrate the ability to maintain personal well-being and resiliency, including the ability to manage stress.
• Basic computer skills.
• Work overtime on regularly scheduled workdays, as required by agency needs.
• Work Schedule: The Communications Center operates 24 hours a day, 7 days a week, including holidays and weekends. Communications Specialists must be willing to work any shift or workweek, including overtime, as assigned.
• After 18 months, Call Receivers may be eligible for additional training to advance to Communications Specialist - Dispatcher. Dispatchers use telephones and radios to provide critical information and communicate directly with and support deputies in the field.

2026 Pay Scale

911 Call Receiver: $36.21 - $43.77 hourly

911 Dispatcher (eligible after 18 months): $45.90 - $50.47 hourly

Experience, Qualifications, Knowledge, Skills

Basic Requirements:

• You must be a United States citizen, Lawful Permanent Resident, or deferred action childhood arrival (DACA) recipient.
• You must have the ability to read, speak and write in the English language fluently.
• You must be at least 18 years of age at the time of application.
• Pass the 911 Dispatcher technical exam with Public Safety Testing, as well as the typing exam. Once both of those exams are successfully completed those scores must be sent to KCSO in order to move forward in the process. The typing exam must be passed with 35 wpm and 90% accuracy. Testing with Public Safety Testing must be done within 30 days of applying.
• You must have a high school degree or a GED.
• Verify that you do not meet any of the KCSO Automatic Disqualifying Behavior requirements. To avoid a delay in the application process with our agency, you must complete a fully up to date, detailed, and specific personal history statement (PHS) with Public Safety Testing (PST).
• You must be able to meet all KCSO background standards as listed in section 10.14 of the Civil Service Rules. Background requirements will be evaluated throughout the hiring process.

Are you the one we are looking for?

• To be considered for this position candidates must have a minimum of one (1) year experience providing a high level of customer service and have the aptitude and skills necessary, including but not limited to:
• Strong attention to detail and the ability to quickly shift from task to task.
• Ability to control personal emotional responses and act appropriately under high levels of stress.
• Strong organizational skills, being flexibility and adaptable in changing situations.
• Strong people skills and high level of customer service.
• Ability to follow moderately complex oral and written instructions and to speak the English language clearly and quickly with a well-modulated voice.
• Strong critical thinking skills and the ability to act quickly in accordance with established policy and procedures and maintain composure under pressure.
• Effectively communicate in writing using English grammar, spelling, and punctuation.

Supplemental Information

• STEP 1 - Complete Technical Exam. The technical exam is administered by Public Safety Testing (PST). Candidates will need to complete the technical exam AND separate typing test through PST. To schedule an exam, please visit PST's website. Select KCSO as agency to ensure your scores are received. This is a scored component of the examination process. Once completed make sure to have your scores released to the King County Sheriff's Office. The typing test is a critical component of your written test score, and you are required to complete the online typing test within 90 days (before or after) your written exam. In order for your scores to be sent you must pass both exams with 35 WPM and 90% accuracy.

• STEP 2 - Complete and submit a complete, detailed and specific Personal History Statement (PHS) through Public Safety Testing (PST). If a PHS is not completed at the time of application, your application will be incomplete. If a PHS is not completed, you will be notified by King County Civil Service and given a deadline to complete your PHS. If one is not completed by the provided deadline, you will be removed from the application process. Note: Starting pay for new hires will be at step (2) two, which is 33.28/hourly