Service Desk Analyst II
Mybridge
401K, Medical Insurance, Dental Insurance, Vision Insurance Part-Time | On-site Service Desk Analyst II Atlanta, Georgia, United States Job Description We are seeking a Service Desk Analyst II to provide advanced technical support for employees and business users. The position will troubleshoot hardware, software, network, account, and application-related issues, resolve incidents, manage service requests, and escalation complex problems to specialized IT teams. The analyst will maintain accurate ticket documentation, follow IT service management procedures, and contribute to knowledge-base development and recurring issue resolution. Education Associate or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field. Relevant technical certifications or equivalent experience may also be considered. #J-18808-Ljbffr
Vacancy posted 20 hours ago
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