Customer Care Representative

Customer Service Representative (Automotive Service Scheduling)

We are seeking a customer-focused Customer Service Representative to join a busy automotive service team. In this role, you will be the first point of contact for customers, assisting with service scheduling, answering questions, and ensuring an exceptional customer experience.

Key Responsibilities

• Answer 80 to 100 inbound customer calls per day
• Schedule and confirm vehicle service appointments
• Make outbound follow-up calls to customers after appointments
• Accurately update and maintain customer information in internal systems
• Address customer questions and concerns in a professional manner
• Deliver a high level of customer service during every interaction
• Work collaboratively with service teams to ensure a positive customer experience

Required Qualifications

• 2+ years of customer service experience
• High school diploma or GED
• Strong verbal and written communication skills
• Ability to manage a high-volume call environment
• Excellent organizational and multitasking abilities
• Proficiency with computer systems and data entry

Preferred Qualifications

• 6+ months of call center experience
• 6+ months of automotive dealership experience
• Experience working in a fast-paced customer service environment

Ideal Candidate

• Passionate about helping customers
• Friendly, professional, and dependable
• Comfortable handling a high volume of phone calls
• Strong attention to detail and follow-through
• Able to remain positive and solution-oriented in challenging situations

Apply Today

If you enjoy helping customers, excel in a fast-paced environment, and are looking to grow your career in customer service, we'd love to hear from you.