Front Desk Agent
$3,000 per monthCrosby Hotel LLC
Job Description
Job Description
Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service.
Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
Title: Front Desk Agent
Location: The Warren Street Hotel
Position Type: Full Time, Non-exempt
Reports To: Front Office Manager
Job Description:
The Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards.
Duties & Responsibilities:
- Warmly greet all guests and patrons upon entering and departing the hotel
- Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently
- Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information
- Maintain strict confidentiality of all hotel guest information and records
- Offer all guests assistance with luggage to their rooms politely and efficiently
- Carry out a daily in-house guest reservation and correspondence audit
- Maintain efficiency and friendliness during the entire checkout
- Work to resolve any guest complaints or queries following Firmdale standards
- Apply all hotel credit procedures discreetly and tactfully
- Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel
- Complete all filing according to hotel standards
- Accurately record all reservations taken at the Front Desk accurately
- Follow all handover procedures at the end of every shift
- Make certain all charges are posted and the correct amount is billed to guests and function accounts
- Count assigned bank at the start and end of every shift and rectify any problems
- Adhere to requirements and maintain the security of cash, property and valuables located within the reception area
- Ensure all accounts balance with credit card machines and allowances are accounted with the correct backup
- Transfer accounts to sales recording accurate information and including by the correct documentation
- Always understand and adhere to the hotel security policy
- Have a thorough knowledge of the hotel and the company
- Maintain a clean and organized workplace
- Promote other Firmdale hotels and restaurants
- Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience
- Carry out any other reasonable duty to assist in the smooth running of the Property
Physical Requirements:
- Be able to stand for a complete 8-hour shift, 5 days a week
- Ability to read, review, enter, and retrieve information from computer and hard copies including internal documents, guest identification documents, and internal memos
- Able to use a computer keyboard and mouse and telephone system.
- Ability to communicate both written and verbal and use systems to document activities
- Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays
Experience/Education:
- A high school diploma, hospitality training or certification, and a 2- or 4-year degree is preferred, college degrees in hospitality are a plus
- Previous reception or customer service experience, preferably within a 4- or 5-star hotel
- Excellent level of spoken and written English
- Friendly & professional telephone etiquette
- Ability to remain calm under pressure
- Work experience that requires a high level of attention to detail
What We Offer:
- Competitive salary
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development, including annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
Crosby Street Hotel
- Three Michelin Keys, 2024, 2025
- Condé Nast Traveler 'Triple Crown', 2026
- Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- The Best Boutique Hotels in New York City, Travel + Leisure, 2024
- Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)
Warren Street Hotel
- Two Michelin Keys, 2025
- The Hot List, Conde Nast Traveller, 2024
- The IT List, Travel + Leisure, 2024
- World's Greatest Places, TIME Magazine 2024
- The Best Boutique Hotels in New York City, Travel + Leisure, 2024
- Readers' Choice Awards, Condé Nast Traveller, 2025
The Whitby Hotel
- Three Michelin Keys, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- Condé Nast Traveler 'Triple Crown', 2026
- Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
- Best Afternoon Teas in New York City, Vogue, 2024, 2025
- Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
You can see a full list of our awards and accolades here: -accolades/
Join us at the Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Front Desk Agent in New York, NY vacancy
- ...looking for highly organized candidates with excellent people skills for the position of a guest service agent. Guest service agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension,...SuggestedNight shift
New York Athletic Club
New York, NY2 days ago - ...Front Desk Agent- Hayden Hotel. Managed By Stepstone Hospitality Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity...SuggestedLocal areaShift workAfternoon shift
- ...Front Desk Agent Casa Cipriani New York, a private members club and luxury hotel located within the historic Battery Maritime Building, is seeking a polished and service-driven Front Desk Agent to join our Front Office team. As the first point of contact for our...SuggestedLocal areaFlexible hoursAfternoon shift
$2,400 - $3,400 per month
...Front Desk Agent We are seeking a polished and service-driven Front Desk Agent to serve as the first point of contact for our members and guests. This role is central to delivering an exceptional first and last impression and requires a natural hospitality instinct...SuggestedWork at officeShift workWeekend workDay shiftAfternoon shift$19 - $20 per hour
...Front Desk Agent Position at 33 Seaport Hotel in NYC We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of...SuggestedHourly payLocal area$22 - $25 per hour
...Job Description Job Description We are seeking a professional and courteous Front Desk Agent to join our team at a high-profile corporate building. This role is ideal for someone who thrives in a polished, business-oriented environment and enjoys providing exceptional...Hourly payWork at officeTrial periodOrean Properties
New York, NY5 days ago- ...properties offer an oasis of tranquility, luxury, and personalized service to our esteemed members. Position Purpose The Front Desk Agent is responsible for delivering a warm, polished, and highly personalized arrival experience for members and guests. As a key...Full timeFlexible hoursShift workAfternoon shift
San Vicente - West Village
New York, NY26 days ago - ...Front Office Agent Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the... ...and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks...Shift work
- ...We are seeking a friendly, professional, and detail-oriented individual to join our team in a part-time front desk role. This position plays a key part in creating a welcoming first impression for guests, clients, and visitors while ensuring smooth day-to-day front desk...Part timeWork at officeFlexible hours
Aloft New York Downtown Financial District
New York, NYa month ago - ...Orchard Hotel is seeking a Guest Service Agent who is as comfortable engaging with guests... ...they are managing the details behind the desk. This role is for someone who genuinely... ...arrives. You will be a key part of the front office team, ensuring each guest interaction...Flexible hoursNight shift
NO Hotel Management LLC
New York, NY10 days ago - Montauk Yacht Club is seeking a Front Desk Agent to be the first point of contact for guests, delivering exceptional service from check-in to check-out. You will coordinate with Housekeeping, Maintenance, and Sales to meet guest needs and maintain seamless operations....Local area
- Starwood Hotels is seeking a Front Office Agent in New York. The role focuses on delivering impeccable guest service at arrival and throughout the stay, in a 24-hour operation, with emphasis on warmth, efficiency, and a professional image. Applicants should have at least...
- ...Guest Services Agent Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality... ...first and last impressions by welcoming guests, managing front desk operations, and serving as a trusted resource throughout the...Hourly payLocal area
- Medical Receptionist / Administrative Assistant Our client is looking for a Medical Receptionist / Administrative Assistant to support daily operations and patient communication for their naturopathic healthcare clinic. The organization operates in the integrative healthcare...Full timeRemote work
WOW Remote Teams
New York, NY2 days ago $22 per hour
...Front Desk Hospitality Agent Sonder is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled...Hourly payWork at officeLocal areaImmediate startRemote workFlexible hoursWeekend workAfternoon shift- ...Front Desk Concierge Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests...Full timeFlexible hoursWeekend work
- ...Front Desk Agent The Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards. Duties And Responsibilities Warmly...Work experience placementFlexible hoursShift workNight shiftAfternoon shift
- ...requires a strong alignment with and commitment to these virtues. Position Summary & Responsibilities The role of the Front Desk Agent is to provide exceptional guest service and ensure a welcoming, efficient, and seamless experience for all hotel guests. As the...Hourly payFull timeFlexible hoursShift workNight shiftAfternoon shift
LBI NATIONAL GOLF & RESORT
Egg Harbor, NJmore than 2 months ago $24 per hour
...through compassionate, evidence-based practices that empower patients on their healthcare journeys. Job Description: Medical Front Desk Receptionist Location: Queens, NY Hours: Mon-Fr (5/8.5hr shift between the hours of 7am-7pm) Organization: New York...Hourly payTemporary workWork at officeShift workNew York Health
New York, NY5 days ago- Receptionist PositionAs the first point of contact for our clients, visitors, and staff members, the Receptionist plays a crucial role in providing excellent customer service and maintaining a positive image of the firm. This position requires exceptional communication...Work at office
Phillips & Associates | Sexual Harassment, Discrimination, &...
New York, NY3 days ago $70k - $85k
...incidents, and near misses. Maintain a log of all personal DSE equipment issued to staff. Moves & Changes Support the CRES Manager with desk moves, changes, and related logistics. Assist with ad hoc requirements such as desk booking, locker allocations, and artwork. Event...For contractorsSeasonal workWork at officeLocal areaFlexible hoursMan Group plc
New York, NY13 hours ago- ...healthcare experience. Your role is vital in creating a positive, patient-centered atmosphere while ensuring the smooth operation of our front desk. If you're organized, tech-savvy, and committed to delivering unmatched service, we'd love to have you on our team.What You'll...Work at office
Epic Health Services
Northfield, NJ2 days ago $35 per hour
...fully onsite in Midtown Manhattan, NYC Pay Rate $35/hour Responsibilities: Heavy phone coverage, including reception desk backup when primary receptionist is away. Scheduling appointments, meetings and booking conference rooms. Managing calendars....Hourly payFreelanceWork at officeMonday to FridaySolomon Page
New York, NY2 days ago- ...Assistant to manage all lobby and reception desk functions. This role is responsible for... ...providing part-time administrative assistance to agents. The ideal candidate will also assist with... ...plan, and licensing records. Ensure front desk and conference rooms are organized...Part timeWork at office
Brown Harris Stevens
New York, NY1 day ago $70k - $80k
...attitude Provide backup assistance to remote Executive Assistants when required Help arrange all aspects of visiting colleagues: Desk assignment, guest passes, welcome instructions and helping them navigate through the office Assist colleagues whenever necessary...Contract workWork at officeRemote workQuadReal
New York, NY4 days ago$21 per hour
Medical ReceptionistENT and Allergy Associates (ENTA) and Hümi, one of the nation's largest ENT, Allergy, and Audiology medical practices, is seeking a Full-Time Medical Receptionist for our West Side office location.Hourly: $21/hrJob DutiesScheduling patient appointmentsAssisting...Hourly payFull timeWork at officeENT and Allergy Associates
New York, NY1 day ago- Medical ReceptionistLocation: New York, NY (Onsite)Employment Type: Full Time - Mon: 07:30am-04:00pm, Tue 08:00am-04:30pm, Wed 09:00am-05:30pm, Thu 08:30am-05:00pm, Fri 08:30am-05:00pm, Sat (1-2 Per Month) 08:00am-12:30pmCompensation: Pay Range: $20.00-$21.00 Per HRDescriptionThis...Full timeWork at officeMonday to FridayShift work
Mitchell Martin
New York, NY4 days ago $18.25 per hour
Patient Service Representative The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating...Hourly payWork at officeLocal areaFlexible hoursVillageMD
New York, NY1 day ago$18 - $21 per hour
...Schedule appointments according to established procedures Collect and post patient payments; reconcile daily financials Maintain front desk organization and inventory of supplies Ensure reception area is fully prepped and presentable each day Gather and verify...Hourly payWork at officeJamison Door Company
New York, NY5 days ago- Medical ReceptionistJoin a Legacy of Hope and Empowerment at Covenant House New York!For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable...Local areaImmediate startShift work
Covenant House
New York, NY1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Agent. Be the first to apply!
Related searches
- emergency room receptionist New York, NY
- dispensary receptionist New York, NY
- insurance receptionist New York, NY
- dermatology receptionist New York, NY
- health receptionist New York, NY
- real estate receptionist New York, NY
- receptionist full-time New York, NY
- service receptionist New York, NY
- bilingual front desk receptionist New York, NY
- tattoo receptionist New York, NY