Customer Support Manager

Leading a team of support specialists, the full-time Manager of Customer Support will oversee hiring, training, and performance management while implementing customer-centric processes to enhance productivity in a remote environment. Key responsibilities Oversee all core people leadership functions, including hiring, mentoring, and performance management of support specialists Implement processes and systems to improve team productivity and customer experience Collaborate with cross-functional teams to prioritize feature requests and enhance service delivery Required qualifications At least seven years of experience in technical support functions in a SaaS environment, or five years with a relevant degree Proven leadership experience in a multi-channel contact center environment Experience in training, mentoring, and developing customer service teams Familiarity with agile software development processes and collaboration with Product and Engineering teams Experience working with a diverse range of customers, from small businesses to large enterprises