Bertera Nissan Experienced Service Advisor 75K to 110K

Job Title: Experienced Service Advisor Location: Bertera Nissan, Auburn, MA. Salary: $75,000 - $110,000 per year (based on experience and performance) Company Overview At Bertera Nissan, we pride ourselves on delivering exceptional customer service and quality automotive solutions to our valued clients. As a leading Nissan dealership, we are committed to ensuring that our customers receive the best possible service experience. We are currently seeking an Experienced Service Advisor to join our dynamic team. Position Overview As an Experienced Service Advisor at Bertera Nissan, you will be the face of our service department, providing exceptional customer experiences while effectively managing the service process. Your automotive expertise combined with your strong communication skills will be crucial in building lasting relationships with our customers. You will be responsible for understanding customer needs, scheduling service appointments, and effectively communicating service recommendations to ensure customer satisfaction. Key Responsibilities Greet customers and provide exceptional service from the moment they arrive. Assess customer needs and conduct thorough vehicle inspections to recommend necessary services. Schedule appointments and manage service workflow to maximize efficiency and customer satisfaction. Present service options and associated costs to customers clearly and honestly. Collaborate with technicians to ensure accurate diagnostics and timely repairs. Follow up on customer inquiries and service recommendations to ensure high levels of satisfaction. Maintain detailed records of customer interactions and transactions in the dealership management system. Stay up to date with industry trends, Nissan vehicle technology, and service processes. Resolve customer complaints swiftly and effectively to maintain a positive dealership reputation. Assist in training and mentoring new service advisors and staff. Qualifications Previous experience as a Service Advisor in an automotive dealership environment is required. Strong understanding of automotive service processes and repair techniques. Excellent communication and interpersonal skills, with a customer-focused attitude. Proven ability to handle multiple tasks and work in a fast-paced environment. Familiarity with automotive dealership management software is preferred. Valid driver’s license and a clean driving record. High school diploma or equivalent; automotive certification or training is a plus. Benefits Competitive salary with performance-based bonuses. Health, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off and holiday pay. Employee discounts on vehicle purchases and services. Opportunities for professional growth and development. Bertera Nissan is an equal opportunity employer. #J-18808-Ljbffr Bertera Nissan