Patient Registration Representative - Emergency Department

Job Description

Job Description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all. Job Description

As a Patient Registration Representative in our Emergency Department, you'll be the first point of contact for patients during critical moments—setting the tone for their entire healthcare experience. You'll master our registration protocols and systems while delivering exceptional customer service that makes patients feel heard and cared for from the moment they arrive.

What You'll Do:

• Welcome & Connect: Greet patients and visitors with genuine warmth, creating a positive first impression that builds trust and loyalty in our healthcare community
• Navigate Registration with Expertise: Perform new patient registrations and updates with accuracy and efficiency, ensuring all information is current and complete
• Verify Insurance & Eligibility: Confirm insurance coverage and eligibility details, helping patients understand their benefits while ensuring smooth billing processes
• Manage Collections Professionally: Handle cash collections with integrity and accuracy, supporting our financial operations
• Respond with Empathy: Address inquiries from patients, visitors, and staff with professionalism and advocacy, ensuring every concern is resolved thoughtfully
• Thrive in a Dynamic Environment: Manage multiple priorities simultaneously in our fast-paced ED setting, staying organized and responsive even during peak times
• Mentor & Support: Share your knowledge with colleagues, helping to build a strong, collaborative registration team

Qualifications

Required:

• High school diploma or G.E.D. equivalent
• Strong computer skills and proficiency with Microsoft Office
• Ability to manage multiple priorities in a fast-paced environment
• Excellent customer service skills (in-person, telephone, and written communication)
• Professional communication with patients, visitors, and clinical/non-clinical staff

Preferred:

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting
• Experience with EPIC EHR system
• Familiarity with insurance payor systems
• Knowledge of ICD-10 medical terminology
• Demonstrated ability to train and support colleagues