Desktop Support Specialist

Job Description

Job Description

We are looking for a Desktop Support Specialist to support a short-term, 1-week Contract assignment in American Fork, Utah. This role will focus on evaluating workstation readiness, standardizing device setups, and improving endpoint compliance across the environment. The position is ideal for a hands-on technician who can work efficiently with Windows systems, domain connectivity, and device management tools while producing clear documentation throughout the engagement.

Responsibilities:

• Review more than 100 desktop and laptop systems to capture device specifications, operating system details, configuration health, domain connection status, and management enrollment.

• Establish and apply a consistent workstation standard to align devices with the approved baseline configuration.

• Perform Windows 10 to Windows 11 upgrades on compatible hardware and identify systems that do not satisfy upgrade requirements.

• Connect applicable machines to the corporate domain and verify successful access and policy application.

• Configure each workstation with the appropriate user or device settings based on the defined standard.

• Enroll endpoints into Microsoft Intune and confirm devices are properly registered for management.

• Resolve setup issues and lingering configuration problems identified during earlier support efforts.

• Maintain accurate records showing each device condition before work begins, after updates are completed, and any exceptions or replacement needs discovered during the project.

• At least 3 years of experience in desktop support, help desk, or endpoint support roles.
• Working knowledge of Active Directory and Windows domain administration tasks.
• Experience supporting and troubleshooting Windows 10 and Windows 11 environments.
• Familiarity with Microsoft Intune enrollment and basic endpoint management practices.
• Ability to diagnose common hardware and configuration issues on desktop and laptop systems.
• Understanding of workstation imaging, setup standardization, and user/device profile configuration.
• Strong documentation skills with the ability to track device status, issues, and recommended next steps.