Night Auditor

Purpose of Position: Night Auditors greet and register our guests, provide outstanding guest service during their stay, and settle the guest's account upon completion. Primary responsibilities include completing night audit reports, balancing house and credit card accounts, and completing settlement. They also register guests, make and modify reservations, and perform hotel operator and concierge duties while maximizing room revenue and occupancy. Essential Functions Possess a positive and upbeat personality with a desire to deliver outstanding customer service. Maintain a high level of professional appearance and demeanor. Maintain confidentiality in all areas. Run audit reports per checklist. Process no-shows according to policy. Conduct security walks at least four times per shift. Set up lobby coffee service and breakfast if applicable. Demonstrate multitasking, detail-oriented problem solving to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously. Demonstrate good communication skills. Perform basic math and understand financial information. Recognize and act on safety or loss prevention incidences, implementing company safety policies. Complete training in security, alcohol, health and safety; ensure OSHA, State, and Federal guidelines are followed. Work with other departments to keep room status updated and repairs on time. Use persuasive selling techniques to sell rooms and promote marketing programs. Carry out front desk responsibilities: greeting guests, processing guest transactions, balancing reports, cash control, deposits, reservations and credit cards. Operate phone system, TDD equipment, shift logbook and reports. Operate basic office equipment; schedule wake‑up calls according to procedure. Understand hotel policies on cancellation, extended stay, room types & rates, late check‑outs, early arrivals, and special requests. Responsible for key control; issue and receive room keys and master keys. Process lost & found items according to policy. Use Microsoft Office suite. Assist in training new staff. Support a positive work environment. Understand hotel products and services. Perform other duties as assigned. Position Requirements Mandatory Job Requirements Communicate professionally with staff, guests, and management. Know the surrounding area and events. Use proper telephone etiquette. Understand and adhere to cash and credit card handling policies. Read, write, and speak English. Learn safety, emergency, and accident prevention policies and procedures. Maintain a neat, well‑groomed appearance; wear proper uniform and name tag per brand standards. Have a flexible schedule including weekends, evenings, and holidays. Accountability Complete Night Audit training within the required timeframe. Submit daily checklist per property procedures. Maintain quality, service, and cleanliness. Keep front desk operations smooth. Communicate openly with supervisor. Maintain guest survey scores within acceptable range. Experience or Training High school education. 1‑year hospitality or guest service experience (preferred). Detail‑oriented. License or Certification Complete night audit training program within the brand required timeframe. Marginal Job Functions Clean guestrooms and lobby/public areas as needed. Restock front desk supplies. Help with laundry as needed. Deliver cribs, towels, or other items to guestrooms. Perform light maintenance duties. Restock, inventory, and sell guest marketplace and pub if applicable. Physical Demands Stand, walk, use hands/fingers for long periods up to 8 hours. Reach with hands and arms. Frequent repetitive movements, including keyboarding. Understand and speak clearly. Read and see details. Lift up to 10 pounds occasionally; up to 35 pounds from time to time. Stoop, kneel, twist or crouch occasionally. Environmental Conditions The job is mainly inside; employees spend 75%+ of their time inside. Must work effectively in a stressful environment, communicate well, handle guests, accept constructive criticism, and change activity frequently. Equal Employment Opportunity We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Location Best Western Bemidji #J-18808-Ljbffr