Customer Care Representative

Job Title: Customer Care Representative

Department: Customer Care Team

The TGI Story

A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today's complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

TGI's Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

Summary: As a member of the Customer Care Team, the Customer Care Representative will be responsible for delivering a consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website and helping to ensure general efficient workflow of the team.

Primary Duties and Responsibilities:

• Field incoming calls from customers seeking to place service calls and supply orders or check on the status of orders. Managing large amounts of inbound and outbound calls in a timely manner.
• Provide brief, professional, and consistent customer communications.
• Place customer service and supply orders appropriately in IMS / e-Automate system.
• Ensure data integrity when placing orders, including confirming customer information.
• Ensure the correct number of supplies are being shipped to customers.
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
• Performs other duties as required.

Qualifications:

• HS Degree or above
• At least two years of related experience in a customer service focused position, such as a call center, helpdesk or telesales. Strong phone presence.
• Familiarity with CRM systems and practices (e-Automate and/or e-Views is a plus)
• Proficient with MS Office programs
• Ability to multi-task, set priorities and manage time effectively
• Industry experience is preferred but not required

Skills & Abilities:

• Customer-service driven approach with pleasant phone demeanor
• Strong written and verbal communication skills, along with active listening
• Professional presentation; is approachable, enthusiastic and displays a high level of self-motivation
• Good time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently
• Works well within a team
• Must have good attendance, reliability, and punctuality

Job Type: Full-time

Pay: $21.00 - $25.00

Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)

Schedule: Monday to Friday (Willingness to work 8AM - 4:30PM OR 8:30AM - 5PM) with a 30-minute lunch break.

Work Location: In-person: Brooklyn, NY


EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.