Medical Front Desk Representative

Medical Front Desk Representative, Full-time, Midland, TX

AllerVie Health exists to change the fragmented, reactive, or symptom-focused care that often disrupts patients' daily lives. Our mission is to help patients achieve and maintain better health through comprehensive, personalized care. As a growing healthcare organization, we're expanding access to specialized allergy and immunology care across communities.

We're looking for team members who share our passion for making a difference in the lives of others. If you're driven by purpose and want your work to truly impact lives, we'd love to connect.

About You:

You're motivated by patient-centered work and believe great care starts with integrity, accountability, and compassion. You take pride in delivering high-quality care while supporting patients and teammates with empathy and professionalism. You bring optimism to your work, advocate for patients, and believe small moments of care can make a big difference.

Job Summary:

AllerVie Health is seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic.

Location: 5000 Briarwood Ave Midland, TX

Key Responsibilities:

Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care. Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed. Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes. Register new patients and maintain accurate demographic, insurance, and financial information. Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers. Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed. Maintain and update patient records through data entry, scanning, faxing, and document management. Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments. Review billing questions, claims, or denials and gather required information to support resolution. Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed.

Qualifications, Education, and Experience:

High school diploma or GED required. Prior experience in a healthcare or medical front office setting strongly preferred. Excellent interpersonal and customer service skills with a friendly, professional demeanor. Strong written and verbal communication abilities. Highly organized with attention to detail and the ability to multitask in a fast-paced environment. Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems.

Physical Requirements:

Ability to sit for extended periods and communicate effectively with patients, visitors, and staff. Regular use of hands and arms to write, type, and operate standard office equipment. Occasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as needed. Perform repetitive tasks such as typing and reaching, including occasional overhead reaching. Ability to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 pounds. Visual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environment.

Why Join AllerVie?

When you join AllerVie Health, you become part of a purpose-driven team dedicated to transforming lives through compassionate allergy care. We recognize and value the experience, perspective, and commitment you bring to our mission. In return, we offer competitive compensation and comprehensive benefits that empower you to thrive. This support enables you to give your best to the patients who count on us every day.