Program Coordinator

Epic Nursing Services

About Epic Nursing Services

Epic Nursing Services is a community-based healthcare organization dedicated to empowering people in communities by supporting individuals who wish to remain safely in their homes rather than institutional settings.Since 2016, Epic has provided high-quality Adult Foster Care (AFC) and Group Adult Foster Care (GAFC) services throughout Massachusetts. Our mission is to promote independence, dignity, and quality of life for the members we serve while maintaining the highest standards of compliance and care.

Position Overview

Epic Nursing Services is seeking a Case Manager to support members enrolled in the Adult Foster Care (AFC) and Group Adult Foster Care (GAFC) programs.The Case Manager works directly with members, caregivers, and healthcare professionals to coordinate services, monitor care plans, and ensure that members receive person-centered support that meets MassHealth LTSS program requirements and CARF accreditation standards.This role involves regular member visits, care coordination, documentation, and collaboration with the clinical team.

Qualifications

Bachelor’s degree in Social Work, Human Services, Psychology, Public Health, Nursing, or a related field
Equivalent experience in community-based healthcare or human services programs may be considered
Experience with MassHealth LTSS programs preferred
Experience working in Adult Foster Care (AFC), Group Adult Foster Care (GAFC), PCA programs, or home care programs preferred
Strong documentation and organizational skills
Excellent communication and interpersonal abilities
Ability to manage multiple member cases simultaneously
Ability to work independently in community settings
Cultural competency working with diverse populations
Valid driver’s license and reliable transportation
Ability to travel to member homes within assigned service areas
Ability to maintain confidential records in accordance with HIPAA requirements

Key Responsibilities

Conduct required member visits in accordance with AFC and GAFC program regulations
Monitor member health, safety, and overall well-being in the community
Identify and report changes in member condition to the clinical team
Coordinate services between members, caregivers, healthcare providers, and community partners
Assist members in accessing community resources and support services
Support effective caregiver-member relationships and communication
Collaborate with the Registered Nurse to support person-centered care planning
Participate in service plan reviews and updates when member needs change
Maintain accurate and timely documentation in accordance with MassHealth LTSS AFC/GAFC regulations, Epic Nursing Services policies, and CARF standards
Ensure all case notes, member interactions, and service updates are documented appropriately
Participate in internal chart reviews, audits, and quality improvement activities
Support Epic Nursing Services’ performance improvement and compliance initiatives
Advocate for the rights, dignity, and independence of members served

Why Join Epic Nursing Services

Mission-driven organization focused on supporting individuals in the community
Opportunity to make a meaningful impact in members’ lives
Collaborative and supportive work environment
Opportunity to grow with a rapidly expanding healthcare organization

Apply

Vacancy posted 12 hours ago

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