Job File Coordinator

Job File CoordinatorThe Job File Coordinator is responsible for managing and maintaining accurate job documentation throughout the restoration process. This role supports production teams, customers, insurance carriers, and office staff by ensuring all job files are complete, compliant, and processed efficiently. The ideal candidate is detail-oriented, organized, customer-focused, and able to thrive in a fast-paced environment.Key ResponsibilitiesCreate, maintain, and update job files from intake through completionEnsure all required documentation, photos, estimates, and forms are uploaded and accurateCoordinate communication between customers, insurance adjusters, subcontractors, and internal teamsMonitor job progress and follow up on missing information or approvalsReview job files for compliance with company and insurance standardsAssist with scheduling, work authorizations, and invoicing supportEnter and maintain data in company management software systemsTrack deadlines and ensure timely completion of administrative tasksProvide excellent customer service and respond professionally to inquiriesSupport office operations and additional administrative duties as assignedEstimate writing using XactimateQualificationsHigh school diploma or equivalent requiredPrevious administrative, coordinator, or office support experience preferredMinimum of 1 year experience required in restoration, construction, insurance, or service industries is requiredStrong organizational and multitasking skillsExcellent verbal and written communication abilitiesProficiency with Microsoft Office Suite and data entry systemsAbility to work independently and prioritize tasks effectivelyStrong attention to detail and problem-solving skillsPreferred SkillsKnowledge of Xactimate, DASH, or restoration management softwareFamiliarity with insurance claims processesCustomer service experience in a high-volume environmentAbility to handle confidential information professionallyPhysical RequirementsPrimarily office-based workAbility to sit, type, and use office equipment for extended periodsOccasional lifting of files or office supplies up to 20 poundsFlexible work from home options available.Compensation: $50,000.00 - $75,000.00 per yearPicture yourself here fulfilling your potential.At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.