Desktop Support Technician II - Second Shift

Radar Reinvented. Echodyne offers the world’s first compact solid‑state true beam‑steering radar for a wide range of industries and applications. Our high‑performance radars work in all weather and are designed for autonomous vehicles, uncrewed aircraft & drones, and security of borders, critical infrastructure, and smart cities. The company combines the patented technology of metamaterials with powerful software to create a radar sensor with unprecedented performance at commercial price points. Echodyne offers its radars to companies working in Automotive, Transportation, Critical Infrastructure Protection, Border Security, Smart Cities, Uncrewed Aircraft Systems (UAS), and Airspace Management including Urban Air Mobility (UTM). Echodyne is seeking a Desktop Support Technician to join its team working in a fast‑paced startup environment developing its next generation RADAR systems. The Desktop Support Technician will deploy, maintain, and monitor Echodyne’s end‑user workstations and software. Perform a variety of maintenance, software installation, end‑user support, and training tasks to ensure end‑user workstations and network performance meet company and user requirements. Provide 1st level support to staff on all company‑supported applications. Troubleshoot computer problems, determine source, and advise on appropriate action. This position reports to the Director of Information Technology. First Shift – 5am-1:30pm Second Shift – 1:30pm-10:00pm

RESPONSIBILITIES

1st level support of the Echodyne Help Desk. Build, configure and deploy employee laptops and workstations. Perform software and hardware installation and upgrades. Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems. Troubleshoot systems, applications, and networks to identify and correct malfunctions and other operational difficulties. Investigate user problems and identify their source; determine possible solutions; test and implement solutions. Create and maintain Knowledge Base articles for internal team and end‑user consumption around technical issues. Maintain confidentiality regarding the information being processed, stored or accessed by the end‑users on the network. Other related tasks required to fulfill the needs of the business.

REQUIRED SKILLS / EXPERIENCE

Ability to offer excellent customer service via email, phone, and in‑person to a wide variety of end‑users with different levels of computer needs and expertise. Working knowledge of Microsoft client Operating systems: Windows 10, 11. Working knowledge of Microsoft office automation software: Outlook, Word, Excel, and Power Point, etc. Knowledge of core Microsoft systems and services: Active Directory, Exchange, DNS, TCP/IP, file shares, print services. Ability to independently complete tasks in a timely and organized manner. Excellent verbal and written communication skills. Ability to learn and support new systems and applications.

DESIRED SKILLS / EXPERIENCE

1‑3+ years of experience in service desk environment with direct contact with customer and end‑users. 1‑3+ years of experience troubleshooting PC desktops and laptops, software, hardware, Microsoft office suites, email, printers and peripherals. Experience using automation tools to deploy OS images and add/remove software packages. Microsoft, Cisco, A+/Net+ certifications a plus but not required. Knowledge of Ubuntu Desktop. Knowledge of MacOS.

QUALIFICATIONS

High School Diploma or equivalent. Echodyne’s technology is export controlled by the U.S. Government and we must evaluate an applicant’s eligibility to handle export‑controlled information or obtain required Government authorizations. Therefore, we will ask you as part of the application process to identify whether you are a U.S. Citizen or green card holder, or have asylum/refugee status in the U.S.

WHAT WE OFFER

The pay range for this position is $25.01 - $37.78 per hour. This is a non‑exempt role. If your skills generally align but not perfectly, please apply anyway. There may be another role that’s a great fit for you! We offer competitive compensation and benefits to our full‑time, US‑based employees, including: RSU (Restricted Stock Units) Generous Benefits: Fully‑paid medical, dental, and vision insurance premiums for you Choice of PPO or HDHP/HSA Virtual Care – 98Point6 Employee Assistance Program Mental Health coverage through Springhealth & Talkspace (Premera) Travel Assistance Insurance Company Paid Life Insurance Company Paid Short & Long Term Disability Flexible PTO (exempt) / 15 days per year (non‑exempt) 401(k) match Pet Insurance Prepaid Legal Program Commuter Benefits Paid Company Holidays All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or any other characteristic protected by law. #J-18808-Ljbffr Madrona Venture Labs