Client Service Specialist

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Specialist. As a Client Services Specialist, you will be responsible for managing and maintaining relationships with our clients, ensuring their satisfaction and success with our products and services. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.

Duties

Serve as the main point of contact for assigned clients, building strong relationships and providing excellent customer service

Understand client needs and goals, and proactively identify opportunities to add value and drive client success

Collaborate with internal teams to ensure client requests are addressed in a timely manner

Assist clients on retail floor

Interacting with clients and their dogs

Communicating information and requirements to clients

Making reservations and scheduling appointments through phone or by walk in clients.

Checking dogs in/out of grooming and collecting payment

Assisting Retail Customers on the sales floor

Assist stocking sales floor

Stock and Maintain sales floor

Assist with project management activities, including coordinating client onboarding, training, and implementation processes

Communicate effectively with clients through various channels, including phone, email, and in-person meetings

Requirements

1-2 year's experience working in pet related field

Must feel comfortable working with and around Dogs and Cats

Excellent communication skills, both written and verbal

Knowledge of project management principles and practices

Sales experience is a plus

Must be a team player. If you are a self-motivated individual who thrives in a collaborative environment and is passionate about delivering exceptional customer service, we would love to hear from you. Apply today to join our team as a Client Services Specialist!