Administrative Support II

Administrative Assistant – Medical Billing Outpatient Opioid Treatment Program (OTP) West Lebanon Comprehensive Treatment Center (CTC), located in West Lebanon, NH, is part of Acadia Healthcare’s Comprehensive Treatment Centers, the leading provider of medication‑assisted treatment in the nation. Full Time Hours Monday – Friday, 5:00 AM – 1:00 PM Job Responsibilities Establish, maintain and retrieve general files for clinic or department. Manage and coordinate administrative programs or office activities. Use computer software to create spreadsheets, manage databases, and prepare presentations, reports, and documents. Answer telephones, take messages or transfer calls. Schedule appointments and update calendars. Assist in arranging staff meetings, handle incoming/outgoing mail and faxes, prepare memos, invoices, or other reports. Maintain databases and filing systems, whether electronic or paper. Perform basic bookkeeping as needed. Work with patients to secure billing information, reconcile billing reports, and verify insurance for patients. Perform duties using specific knowledge of medical terminology and clinic procedures. Education, Skills and Qualifications High School Diploma or GED equivalent is required. 2+ years of experience in medical billing and coding required. Experience in mental health or addiction treatment clinics is a strong advantage. Knowledge of administrative processes and systems, such as word processing and spreadsheet software, managing files, and patient records. Knowledgeable in handling insurance claims, including Medicare, Medicaid, and private insurers, and in dealing with issues such as claim denials and appeals. Precision in coding and entering patient data to prevent billing errors and ensure proper reimbursement. Ability to resolve billing issues, including identifying and addressing coding errors, disputed claims, and underpayments. Effectively communicates with patients, providers, and insurance companies to clarify billing issues or discrepancies, both verbally and in writing. Understanding of HIPAA regulations to secure and handle patient information confidentially; high discretion with confidential information. Manages multiple tasks, tracks numerous patient records, and meets deadlines. Ideal Skills & Traits Patient advocacy: compassionate and able to advocate on behalf of patients to ensure appropriate coverage and care. Familiarity with Medication‑Assisted Treatment (MAT) protocols and guidelines, including billing for opioid substitution therapy such as methadone and buprenorphine. Technology savvy: proficiency in using electronic health records (EHR) systems and other relevant healthcare technologies. Comfortable working in an opioid treatment program (OTP) recovery environment. Benefits Semi‑Annual Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time Early morning hours offering a great work/life balance Opportunity for growth that is second to none in the industry We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal, and local laws. #J-18808-Ljbffr