Scheduler

Scheduler

The scheduler is responsible for managing nurse and caregiver schedules, coordinating shift coverage, and serving as a key communication point between staff, patients, and families. This role will also support the team with general administrative duties and client communications. Include but are not limited to:

• Schedule and coordinate caregiver assignments based on client needs
• Build and maintain strong relationships with caregivers and clients
• Conduct and manage initial visits and follow-up visits virtually
• Ensure that all care plans are properly followed and documented
• Communicate effectively using RingCentral, MS Teams, WhatsApp, and WellSky/Kinnser
• Respond to inbound calls and make outbound calls as needed
• Serve as the liaison between caregivers, clients, and internal departments
• Handle back-office administrative tasks including managing emails, records, and follow-up documentation
• Participate in virtual calls on-camera with a professional and noise-free environment
• Anticipate scheduling or care issues and take proactive measures to resolve them
• Perform general administrative duties such as data entry, filing, and document preparation
• Work on special projects as assigned

Minimum of two (2) years of experience in U.S. healthcare scheduling

Proficiency in WellSky (required)

Experience with data entry and maintaining accurate records

Above-average written and verbal communication skills

Excellent organizational and time-management skills