Senior IT Technician

Senior IT Technician Reports to: IT Manager | Support level: Tier 2 | Position type: Full-time Position Overview We are seeking a Senior IT Technician to provide Tier 2 technical support and serve as the primary escalation point for Tier 1 support. This role handles advanced troubleshooting across endpoints, Microsoft 365, identity, networking, business applications, security tools, and infrastructure. The position also mentors Tier 1 support, improves documentation, and assists with technology projects across company locations. What You Will Do Serve as the primary Tier 2 escalation resource for the IT Technician and resolve complex incidents through completion. Troubleshoot advanced Windows, macOS, hardware, application, endpoint, printer, and conferencing-system issues. Administer and support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, licensing, MFA, and user access. Support Microsoft Intune enrollment, compliance policies, application deployment, endpoint configuration, patching, and device lifecycle management. Troubleshoot wired and wireless networks, VPNs, DNS, DHCP, VLANs, switches, access points, firewalls, and ISP connectivity under approved procedures. Support servers, virtual systems, cloud services, backups, and infrastructure monitoring as assigned. Resolve advanced ERP, CRM, Power BI, ChatGPT, and business-application issues; investigate email and account-security incidents. Perform root-cause analysis, identify recurring trends, and maintain procedures, diagrams, standards, and knowledge-base articles. Assist with new-location deployments, infrastructure upgrades, equipment refreshes, change management, and IT projects. What We Are Looking For Four to seven years of IT support, systems administration, network support, or similar experience preferred. Strong knowledge of Windows environments and Microsoft 365 administration. Experience with Microsoft Entra ID, Intune, endpoint management, identity, and access troubleshooting. Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, switches, wireless networks, and firewalls. Experience supporting servers, cloud platforms, backups, and business applications, with strong analytical and communication skills. Experience mentoring junior technical staff; Microsoft, CompTIA Network+, Security+, or similar certifications are beneficial. Role Expectations This position reports to the IT Manager, works closely with the Tier 1 IT Technician and system owners, and may require travel between company locations. Occasional after-hours support may be needed for outages, upgrades, deployments, or security incidents. Benefits Champagne Metals offers a competitive benefits package that includes: Multiple medical, dental, and vision insurance plan options. Tax-advantaged account options, including an HSA for eligible HDHP participants, a Medical FSA, and a Dependent Care FSA. Fifteen (15) days of paid time off each year. Company-paid Long-Term Disability insurance. Company-paid Life Insurance and Accidental Death and Dismemberment (AD&D) coverage. A 401(k) retirement plan with a 100% employer match on employee contributions up to 5% of pay and immediate vesting. Work Authorization and Location Requirements Applicants must be authorized to work in the United States without requiring employer-sponsored visa assistance now or in the future. Champagne Metals does not provide employment visa sponsorship for this position. This is a 100% on-site position. Remote and hybrid work arrangements are not available. Compensation: Compensation is commensurate with experience and will be determined based on the selected candidate's qualifications, skills, and relevant experience. #J-18808-Ljbffr