IT Support Technician

IT Support Technician

Northeastern Nevada Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an IT Support Technician joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

At Northeastern Nevada Regional Hospital, our IT team is a close-knit, collaborative group dedicated to keeping the technology that supports patient care and hospital operations running smoothly. As an IT Support Technician, you'll gain hands-on experience supporting a variety of systems, work alongside experienced team members, and contribute to ongoing technology improvements across the hospital. We value teamwork, responsive service, and a willingness to learn, while providing opportunities to expand your technical knowledge and grow professionally.

An IT Support Technician who excels in this role:

• Provide first-level technical support to hospital employees, physicians, and affiliated physician practices, assisting with hardware, software, application, and network-related issues.
• Coordinate new employee IT onboarding, including user account creation, system access, permissions, and application setup.
• Manage user accounts, password resets, and access privileges using systems such as Active Directory, Okta, and Microsoft Azure.
• Troubleshoot basic technical issues involving Windows desktops, laptops, printers, mobile devices, and other peripheral equipment.
• Receive, document, track, and resolve IT service requests through ServiceNow, ensuring accurate ticket documentation and timely resolution.
• Assist users with access to hospital applications and systems, including Oracle, MEDHOST, and other clinical and administrative platforms.
• Provide remote and onsite technical assistance, diagnosing issues and escalating more complex problems to senior IT staff or appropriate support teams.
• Support employee workstation setups, office relocations, equipment installations, and minor hardware repairs.
• Provide basic technical guidance and training to employees to promote effective use of hospital systems and technology.
• Collaborate with IT team members to troubleshoot issues, maintain system accessibility, and minimize disruptions to hospital operations.
• Assist with technology upgrades, system implementations, and other departmental IT initiatives as needed.
• Participate in a rotating after-hours on-call schedule once fully trained and proficient in supported systems.
• Maintain professionalism, confidentiality, and responsiveness when assisting employees, physicians, and other internal customers.

Applicants should have a high school diploma or equivalent, required. Additional requirements include:

• Strong understanding of basic computer hardware, software, and troubleshooting principles.
• Ability to diagnose and resolve common technical issues involving desktops, laptops, printers, applications, and user accounts.
• Strong interpersonal and communication skills, with the ability to provide patient, professional technical assistance to users with varying levels of technical knowledge.
• Excellent problem-solving, critical thinking, and organizational skills.
• Ability to work independently, prioritize competing requests, and remain effective in a fast-paced, high-pressure healthcare environment.
• Collaborative, team-oriented approach with a willingness to learn new systems, technologies, and processes.
• Ability to participate in a rotating after-hours on-call schedule following completion of training.

• Approximately two years of experience in IT support, help desk, desktop support, or a related technical support environment.
• Associate's degree in Information Technology, Computer Science, or a related field.
• Hands-on experience with Active Directory, including user account management, security groups, and password resets.
• Familiarity with Microsoft Azure, Okta, or other identity and access management systems.
• Experience using IT ticketing systems, particularly ServiceNow.
• Previous experience supporting Windows-based systems, Microsoft applications, and common workplace technology.
• Experience supporting IT systems in a hospital, healthcare facility, or similarly fast-paced environment.

Schedule: Full-time, Monday - Friday, 8am-4:30pm

On-Call: Rotating after-hours on-call coverage (one week on, one week off) following completion of extensive training. On-call and callback compensation provided in accordance with hospital policy.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Northeastern Nevada Regional Hospital

Northeastern Nevada Regional Hospital is a 75-bed acute care hospital that offers exceptional care to Elko county and the surrounding areas of northeastern Nevada. We are recognized by the American College of Cardiology as an accredited Chest Pain Center and we believe that health care should be effective, safer, and more available to all people. We are committed to providing our patients with the highest quality, family-friendly care available.

EEOC Statement

Northeastern Nevada Regional Hospital (NNRH) is an Equal Opportunity Employer. NNRH is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers, and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.