Project Manager

Top skills:

• Process Improvement
  
• Agile
  
• Quality Assurance
  

Schedule : Fully onsite

• Enhances user experience (UX) and site navigation to increase conversion rates, click-through rates, and add-to-cart metrics.
  
• Refreshes and updates the online store with high-quality content, ensuring an aesthetically pleasing and up-to-date shopping experience.
  
  
• Work with B2B team and HQ , developing strong partnership to unlock additional opportunities for enhanced SMB campaigns.
  

Product Launches & Campaigns:

• Manages the digital merchandising strategies for new product launches, seasonal promotions, and campaigns, aligning with overall Samsung marketing strategies.
  
• Develop and implement comprehensive tracking systems for all marketing campaigns.
  
• Maintains a 52-week marketing calendar, ensuring key inputs across SMB marketing initiatives.
  
• Generate detailed reports on campaign deliverables and KPIs to highlight areas of success and opportunities for improvement.
  

Data-Driven Decision Making:

• Analyzes site performance, sales data, and customer insights to identify growth opportunities and optimize the customer journey.
  
• Experience tracking and planning for site merchandising updates based on pricing, offer changes and available inventory.
  

Collaboration:

• Partners with Product, Category Management, Marketing, and Engineering teams to launch new site features and align on marketing initiatives.
  
• Communicate with the leadership team on key deliverables and objectives, campaign reports and post mortems.
  
• Ensure regular communication of project status, risks, and opportunities to all stakeholders.
  
  

Skills and Qualifications

• 7+ years of experience in ecommerce marketing operations, with a proven track record of process optimization and technology management.
  
• Strong understanding of marketing technologies (e.g., CRM, marketing automation, analytics platforms ie Adobe Analytics).
  
• Excellent analytical skills with the ability to interpret data and derive actionable insights.
  
• Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels.
  
• Experience working with marketing to drive eCommerce merchandising and sales.
  
• Strong eCommerce experience required.
  
• Preferred experience in large retail eCommerce organizations.
  
• Proficiency in ecommerce platforms, data analytics tools, and CRM software.
  
• Strong understanding of creative and copy design principles, to be able to direct development and provide ongoing recommendations and feedback for improvement to the creative agency.
  

Education:

• Bachelor’s degree in Marketing, Communications, or related field, preferred.
  

Experience:

• Platform Operations: Oversee new product launches, content updates, and monthly promo setups across the SMB-specific sections of Samsung.com.
  
• Project Delivery: Lead digital innovation and system enhancement projects from ideation through go-live, ensuring scope and timelines are met.
  
• Business Growth: Drive SMB revenue generation, increase Average Order Value (AOV), and improve conversion rates by optimizing online user experiences.
  
• Stakeholder Management: Collaborate across cross-functional teams (IT, Corporate Marketing, Data Insights, and Sales Divisions) to secure decisions and maintain execution trackers.
  
• Analytics: Define and monitor KPIs, manage operational budgets, and build dashboards to measure the success of SMB-specific initiatives.
  

Qualifications & Requirements

• Experience: \\(3+\\) to \\(5+\\) years of experience in digital transformation, e-commerce operations, or project management (preferably within the retail or tech electronics industry).
  
• Technical Skills: Proficiency in project management and CRM tools (JIRA, Smartsheet, Excel) and familiarization with e-commerce platforms (like SAP Hybris).
  
• Soft Skills: Exceptional communication, ability to synthesize complex data for senior leadership, and strong problem-solving capabilities in high-pressure environments.