Customer Quality Engineer
$90k - $120kNPAworldwide
Customer Quality Engineer Location: Oak Creek, WI - on-site - relocation assistance available Salary: $90-120k plus bonus About the Opportunity Our client is a leading manufacturer of high-performance paints and coating solutions designed for the demanding requirements of the global automotive industry . They are looking for a Customer Quality Engineer to take ownership of customer quality requirements and lead the resolution of quality issues throughout the product lifecycle. This is a highly visible, customer-facing quality role , acting as the primary liaison between automotive customers and internal manufacturing, engineering and commercial teams. You will lead root cause analysis, corrective and preventive actions, customer complaints and quality improvement initiatives , helping ensure consistently high standards of product and process performance. Based on-site at the Oak Creek, Wisconsin facility , you will report to the Quality Assurance Site Manager. Role & Responsibilities As a Customer Quality Engineer , you will act as the voice of the customer within the manufacturing operation , ensuring quality expectations are understood, communicated and consistently achieved. Your responsibilities will include:
- Leading resolution of customer quality issues, including containment, root cause analysis, corrective action and closure
- Managing customer complaints and claims using recognised quality methodologies
- Acting as the escalation point for high-severity or critical quality issues
- Ensuring root causes are evidence-based and corrective actions are robust and sustainable
- Providing clear communication to customers on issue status, risks and resolution plans
- Supporting and leading customer audits with the Quality Assurance Manager
- Building strong relationships with customer plant, quality and engineering teams
- Identifying potential quality risks and coordinating preventive actions
- Ensuring customer-specific requirements are understood and incorporated into internal processes
- Supporting compliance with IATF standards, APQP, FMEA, LPA and internal quality requirements
- Working closely with Manufacturing, Process Engineering, Supply Chain, Sales, Planning, Technical Laboratories, Customer Service and Continuous Improvement
- Supporting improvements in customer satisfaction and quality performance
Vacancy posted 3 days ago
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