Flow Operations Program Manager BWH

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The RN Flow Manager (Flow Manager) is valued member of the clinical leadership team. The primary responsibility of the Flow Manager is to coordinate and expedite the clinical operations of a multi-disciplinary team ensuring an exceptional patient experience. The Flow Manager reacts to the immediate operational needs of the practice supervising and directing other members of the interdisciplinary team to further the coordination and advancement of care of patients. Develops strong collaborative relationships across roles disciplines and departments with a focus that ensures the needs of patients are addressed. The Flow Manager is accountable for facilitating an appropriate response to the access needs of patients in alignment with practice-based resources.

The Ambulatory Flow manager will work within an Ambulatory Practice setting to provide weekday supervisory support in conjunction with the Nursing Director and Practice Manager and assumes responsibility for operations during the weekday in conjunction with the Nursing Director and Practice Manager. The Ambulatory Flow manager will monitor the quality and flow of patient care delivered in the departments and will be expected to be able to respond to issues in real time addressing those events that require management intervention or clinical consultation. He/She will support a collaborative and efficient environment that is patient-focused and supports high quality nursing practice. The Ambulatory Flow Manager will be primarily based at 221 Longwood Avenue with travel expected to the Chestnut Hill and Brigham and Womens Faulkner Hospital locations. The Ambulatory Flow Manager will have oversight responsibility for Medical Assistants and nursing staff including Licensed Practical Nurses (LPNs) Registered Nurses (RNs) prior authorization specialist ( Practice Assistant Sr) and Practice Coordinator across BWH Dermatology sites. This role will also collaborate closely with the BWH Dermatology affiliate sites in Foxborough and Westwood to support consistent clinical operations workflows and patient care standards across locations.

At the Brigham we place great value on being a diverse and inclusive community. Brigham Health and the Department of Nursing are dedicated to diversity equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus we believe in equal access to quality care employment and advancement opportunities encompassing the full spectrum or human diversity: race gender sexual orientation religion ethnicity national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Leadership: Coordinate and expedite clinical operations including but not limited to:
delegates and monitors quality of care delivered by the health care team.
within and across interdisciplinary teams in a manner that promotes coordination mutual respect and timely response to the patients health care needs.
the impact of systems on health care delivery. Facilitates development of workflows and pathways that ensure the coordination of care across all settings with particular attention to transitional needs.
huddles promotes and models effective respectful communication
a critical thinking approach to problem solve and make decisions.
and evaluates operational clinical needs and resolves concerns early
models and facilitates change within the health care team to respond to emerging practice and organizational needs.
and implements innovative thinking to create alternative solutions.
all resources to support optimal care of patients seeking primary care services in the clinic telephonically and electronically including; gateway telehealth and other emerging care delivery models.
and promotes health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the department.
strong collaborative relationships across roles and departments with a focus to ensure timely accesses of emerging needs of patients are addressed.
participates on committees or broader organizational initiatives as required.
clinical oversight and support as needed to nursing staff and medical assistants in collaboration with the Medical Director and Practice Managers.
changes in Nurse/MA staffing schedule and appropriately adjusts resources to ensure patient care and operational needs of the practice are met.
hours worked by nursing staff and medical assistants including any overtime. Direct recipient of sick and tardy calls for clinical staff.
accountability for evaluation of performance of RNs LPNs and Medical Assistants under the delegation/direction of the nurse manager assist with the orientation of new clinical staff participate in signing all clinical staff on annual competency as needed.
in the selection supervision and of staff
new staff assists with orientation and staff development needs.
workflows are supported to minimize staff overtime utilize resources appropriately and will be cognizant of budgetary constraints.
and Safety
with nursing and practice leadership in setting quality standards for nursing care and in the development of relevant policies and procedures actively participate in our quality improvement initiatives.
ability to analyze synthesize and apply data to drive optimal care delivery outcomes.
for TJC readiness and quality programs conduct monthly Joint Commission audits as well as medical record documentation audits for the clinical staff.
exceptional patient experience manages any real-time patient complaints inquiries and feedback.
Care
evidence-based clinically competent nursing care in a culturally sensitive manner is expected to assist with patient care.
all clinical tasks and responsibilities of the BWH RN as permitted by licensure scope and institutional policy.
skilled nursing tasks competently and demonstrates operational knowledge of procedures and equipment.




technological literacy in using computerized information systems.
evaluates and uses data and information from a wide range of resources.
effective use of computer-based information and practice management systems for population health management decision support reports relative to the provision of care continuous quality improvement and professional development.
input to the development of information systems that impact the provision of patient care.
and oversees staff use of health care technologies able to develop access and apply reporting data.

Qualifications

Education:

• Graduate of an approved school of nursing BSN required. MSN preferred.
• Current license to practice as a registered nurse in the State of Massachusetts.
• Current registration in nursing in the Commonwealth of Massachusetts.
  MSN (or) DNP (or) PhD (or) a BSN with a masters degree in a related field required.
• Current certification required or to be attained within two-year period fromor from date of hire after. Certification must be maintained while employed in this position.

Experience:

• Minimum of 5 years of clinical nursing experience required.
• Must have extensive knowledge of Ambulatory and specialty-specific clinical practices workflows and operations via recent (within 5 years) ambulatory nursing experience for a minimum of 2 years required.
• Nursing experience providing in-person triage and direct patient care for acute and chronic conditions as appropriate for an ambulatory outpatient setting strongly preferred.
• Dermatology experience preferred.
• Minimum of 2 years of nurse manager or leadership experience required.
• Continually updates clinical knowledge and skills through formal and informal education and review of the current literature.
• Must work well independently have sound decision making skills and work effectively with and through inter-professional colleagues when required to make and facilitate complex decisions.
• Excellent communication skills and strong team player.

Skills and Abilities:

• Must exercise a high degree of professional judgment within the scope of licensure
• Possess interpersonal skills to interact effectively across roles teams and departments.
• Possess ability to manage critical issues relating to patient care and changing organizational climate.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

221 Longwood Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$81473.60 - $157851.20/Annual

Grade

8NTEMP

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Required Experience:

IC