Field services Technician L2

Ace Stack

Field Services Technician L2

Location: Boise, ID

Fulltime

Job Description

Desired Skills: Desktop management | Linux

Must Have Technical/Functional Skills:

Desktop/deskside and onsite field support

Windows, Mac, basic Linux, Microsoft 365, AD, VPN/network basics

Printer/secure print support

SCCM/MECM, Intune, JAMF, MyPC Health Check, and ServiceNow

Imaging/reimaging, hardware break-fix, IMACD, asset management, PC refresh

SOP/KB adherence, SLA/OLA, safety, ESD, and customer communication expectations

Desktop support, Field services, Deskside support, Printer support, Reimages

Required Skills

L2 onsite/deskside support responsibilities

Ticket handling in ServiceNow with SLA and documentation expectations

Hardware break-fix, imaging/reimaging, PC refresh, IMACD, and new hire/termination support

Printer and secure print troubleshooting

Asset tagging, inventory, loaner device tracking, returns, and vendor coordination

SOP, KB, security, ESD/safety, and site compliance adherence

Collaboration with Service Desk, L3, network, endpoint, application, and infrastructure teams

Ace Stack

Vacancy posted more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Field services Technician L2. Be the first to apply!