Program Manager

Job Title Program Manager Location Hayward, CA Cronin House Ada/Feha Compliance Notice ADA/FEHA Compliance Notice: Horizon Services, Inc. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and all applicable federal, state, and local laws prohibiting employment discrimination. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of this position. Applicants requiring accommodations during the application or interview process should contact Human Resources. Sign-On Bonus For Bilingual Applicants: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment). The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test. Primary Accountabilities & Responsibilities People Management - hire, train and develop a high performing Direct Service team Client Care - ensure high level of services to clients Safety & Security of Staff and Clients QA & Compliance - follows and enforces program policies and procedures Responsibilities Recruit, interview, and hire direct service positions in coordination with the ADIOS. Coordinate and maintain all direct service staff schedules with support and collaboration from ADIOS to ensure minimum facility coverage and minimize overtime hours. Daily review of timecards, correct missed punches and approved time off requests as appropriate. Provide new hire orientation and training for all direct service staff. Provide ongoing feedback to direct service staff, manage performance and professional development processes with assistance from ADIOS. Develop, maintain, and ensure compliance with Horizon Services employee handbook. Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients. Provide schedule coverage for all direct service staff duties and responsibilities as needed. Provide on‑call consultation and support for direct service staff during non‑regular work hours. Manage medication storage and dispensing operations, including oversight of ongoing maintenance, inspection, training for staff, documentation and inventory management. Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed. Provide crisis support intervention and de‑escalation of conflict as needed. Ensure orientation is provided for all new clients within required time frame. Develop knowledge of community resources related to health, mental health, finances, case management, and housing. Assess, prioritize, and plan case management referrals and facilitate connecting to off‑site resources and care. Assist clients to access outside services as needed/assigned. Provide periodic inspection of grounds and facility to assure security and safety. Monitor clients to ensure appropriate supervision and knowledge of clients and activities. Facilitate conflict resolution meetings with staff and clients as needed. Punctuality and attendance to perform duties as scheduled. Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures. Participate in regular staff meetings, clinical supervision, and training. Receive, acknowledge and address client complaints in a timely manner as needed. Ensure adequate documentation of services by direct staff, perform random audit of files. Maintain a working knowledge of recovery and evidence‑based practices, as well as contract requirements. Other support and supervisory duties as assigned by the ADIOP and/or CPO. Success Competencies for Position Builds Effective Teams – Builds strong‑identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team. Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer‑term treatment and support for clients with persistent illnesses. Applies a person‑based approach not disciplinarian and rules‑driven. Problem Solving – Uses logic and methods to solve difficult problems with effective solutions; looks beyond the obvious and doesn’t stop at the first answer. Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering. Experience with co‑occurring in a residential setting. Demonstrate ability to engage and support clients with challenging behaviors. Able to manage emotions and reactions to different situations; stays calm and clear under pressure. Ability to work effectively both individually and as part of a diverse team. Experience with evidence‑based practices and de‑escalating clients. Ability to communicate effectively cross‑functionally – knows who needs to know what. Able to exercise good judgment and maintain healthy boundaries with clients. Able to stay awake and alert during shift. Good computer skills: word, data entry, write reports. Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a medical center. Qualifications BA/BS, LVN or a combination of related education and experience, preferred. Required to obtain registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP within the first 30 days of employment. 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility. 2+ years of experience supervising, managing and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management. Required: CPR/First Aid certification. Valid California driver’s license with a good driving record and car insurance. Job-Related Physical Abilities And Behaviors Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management and housing. Must be able to physically assist clients in their efforts to exit the facility in case of emergency. Must be able to physically assist clients who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a medical facility if necessary. Must be able to drive a passenger van and have a valid California Drivers License. Must be able to use a standard telephone, transfer call, take & relay messages. Ability to effectively utilize verbal de‑escalation techniques. Ability to train supervisees and other program staff in verbal de‑escalation techniques effectively. Ability to consult and collaborate with clinical staff to assess, prioritize and plan case management referrals and facilitate connecting to care, as needed. Ability to communicate effectively with outside organizations to connect clients to the care they need, as needed. Ability to function as a team member and cooperate with other staff and agencies. Ability to listen to others and to act decisively on information received. Ability to follow written and verbal directions. Ability to control emotions in situations of conflict. Ability to handle stressful situations in a professional manner. Ability to process and develop appropriate conclusions. Ability to set priorities and carry through goals to completion. Ability to train and supervise others. Ability to work with diverse populations and people with disabilities. Ability to accurately document verbal and written information received. Ability to maintain a positive attitude. Flexibility to work with program and schedule change. Compensation And Benefits Generous contribution to medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage. PTO and Holiday pay. Retirement benefits after 6 months of service. Training and CEU opportunities. Salary $90K-95K based on experience and qualifications. Available for a full‑time position. Horizon Services, Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr