Remote Director, IVR & Conversational AI Product
Jobleads-US
Montpelier, VT
- Remote job
Humana Inc. is seeking a Director of Product Management to lead IVR and conversational AI initiatives, modernizing our voice self‑service ecosystem.
This role demands deep expertise in IVR platforms such as Google GECX/Playbooks and related Google Contact Center AI tooling to deliver generative and agentic experiences that improve customer outcomes. You will own the full lifecycle for the CenterWell IVR and voice automation portfolio, from strategic roadmap to production delivery.
#J-18808-Ljbffr Jobleads-USVacancy posted 2 days ago
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