ServiceNow HRSD Product Analyst

JOB TITLE: ServiceNow HRSD Product Analyst
LOCATION: San Jose, CA (Hybrid; 2 days in office/week)
PAY RANGE: $67 - $77/hr.
DURATION: 5+ Months

TOP 3 SKILLS:

• 4+ years of Product/Business Analysis experience with 2+ years in ServiceNow HRSD, including strong HRSD architecture knowledge and hands-on configuration experience.
• ServiceNow System Admin certification required, with experience writing precise requirements, epics, user stories, and acceptance criteria.
• Experience using Jira and supporting HRSD processes, including testing, UAT, routing models, reporting, and integrations.

Company:
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.



Job Summary:
s an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.



What You'll Do:

• Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
• Co-author PRDs, epics, and user stories with acceptance criteria.
• Design per-COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
• Build routing models: AWA queues, skills, schedules, capacity; remove double-routing; define exception/overflow logic.
• Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists).
• Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source-of-truth, error handling, observability.
• uthor ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
• Support reporting and dashboard creation and maintenance.
• Support UAT and hypercare.
• Operate in CI/CD: update set/source control hygiene.
• Maintain RAID/logs.
• Business stakeholder management and communications for RTB and project requirements.
• Rationalizing business requirements and translating them into technical requirements.

Certifications:

• ServiceNow System Admin certification (must)
• HRSD Implementation certification (preferred)
• Hands-on experience in HRSD configurations (must)

Functional:

• 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
• Strong HRSD architecture knowledge and hands-on experience
• bility to write precise requirements, epics, stories, and acceptance criteria
• Experience using Jira

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.


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