ServiceNow HR Product Analyst

The People Product Management (PPM) team is looking for an experienced ServiceNow Employee Relations product lead to partner with our People/HR teams to drive optimization through our enterprise technology solutions. The ideal candidate will have deep experience with ServiceNow HRSD, specifically within the Employee Relations module, and be self-directed, motivated, and comfortable working in a very fast-paced, hands‑on environment. This role requires deep product expertise and experience with HR Employee Relations processes. Responsibilities Drive the strategic direction, development, and implementation of ServiceNow HRSD solutions. Collaborate closely with stakeholders and technical teams to design product solutions, define requirements, and coordinate execution and delivery of initiatives that improve the Apple team member experience. Ensure the Employee Relations module effectively supports workflows and processes for users. Drive roadmaps and vision strategy to achieve continual improvement and value within the Employee Relations module. Qualifications 5+ years of ServiceNow HRSD product experience, particularly in HRSD modules such as Case and Knowledge Management for Employee Relations, Employee Center Pro, Employee Journeys, and Employee Document Management. Proven experience configuring, customizing, and implementing the ServiceNow Employee Relations module. Experience delivering global, enterprise HR solutions that can scale. Experience evaluating solution options and formulating business cases. Ability to gain alignment between technology and business strategy by proactive partnering with all levels. Ability to use data and analysis to drive decision‑making. Outstanding communication and facilitation skills. Experience presenting to senior leadership. Proven success in creating efficient business processes and willingness to challenge the status quo. Demonstrated ability to complete multiple tasks under pressure. Drive change laterally across regions and organizations using influence skills. Maintains a positive attitude. Thrives in ambiguous work environment. Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field. Solid understanding of Employee Relations principles, practices, and legal requirements. #J-18808-Ljbffr Apple