Service Desk Specialist
ACL Digital
Requisition Name: Service Desk Specialist
Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 - Onsite
Estimated Duration: 07/13/2026 - 07/13/2027
Max rate is $28.00/hr. w2
Description
This Requisition Is being Reopened for Additional Candidate Submissions
Physical Requirements : Ability to Lift 50 Pounds
IT Call Center & Customer Service : IT Call Center Experience, Call Volume Management (Up to 30 Calls/Day), People Skills, Customer Service Skills
Printer Administration & Troubleshooting : Printer Administration, Printer Troubleshooting, Server Print Queue, Local Queues
Active Directory Management : Active Directory Management, OU Navigation, Different OUs, Attribute Lookup, Password Reset, Account Unlock
iOS Management, Support & Deployment : iOS Management, iOS Support, iOS Deployment, New Phone Setup, New iPad Setup, iTunes Account Reset, Network Settings Reset, Device Backup, Device Restore
Video Conferencing : Cisco WebEx, Microsoft Teams, Cisco Presence Video Solutions
Network Troubleshooting : Network Troubleshooting, Internal Network, External Network, VPN, LTE, WiFi
Application Troubleshooting : Application Troubleshooting, Account Permission, Compatibility Settings, Browser-Based Applications, Installed Applications
Remote Support : MSRA, RDP, Teams, WebEx
Service Management : ServiceNow, Ticket Management, Ticket Assignment
Hardware Deployment
Vacancy posted 1 day ago
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