Office Manager

Do you enjoy creative problem solving? Are you passionate about organization? At Chick-fil-A Emeryville, our mission is to serve and care for our community and our team members. We value when our guests receive remarkable care, and in this sentiment we want our team members to feel supported and encouraged. While working for Chick-fil-A Emeryville, you will be given opportunities to grow and gain real business experience. The mission of the administrative team is to serve team members with care, in order for care to be outpoured into the community. We want to help team members have “work full of life.” Our vision is to become the most efficient and effective administrative team.

The Office Manager will partner with us in maintaining all of these values and ensuring every team member receives remarkable care. This position will require 10 administrative hours per week and 30 operational hours per week. Starting wage is $28 an hour. We value each employee’s trajectory for growth. As a Chick-fil-A Emeryville employee you can look forward to your wage scaling as you grow with our business. 

Company information:

Chick-fil-A is best known for being the home of the Original Chicken Sandwich. Chick-fil-A was founded in 1946 by S. Truett Cathy in Hapeville, GA. Its headquarters is in College Park, GA. It currently operates 2,875 restaurants, primarily in the United States. Chick-fil-A takes pride in giving back to the community and having exceptional hospitality. Everyone’s expectation in the company is to serve.

Operator/Owner information:

Jon started his Chick-fil-A journey at the age of 16 as a team member. He wanted to get a job to help his family financially. So, on his 16th birthday he went to Chick-fil-A and applied for a team member position. He worked for Chick-fil-A all during high school and when he graduated he worked full time to pay for college. When he graduated college he felt that Chick-fil-A would fulfill his purpose of being an entrepreneur and being able to impact people's lives with a positive influence while giving back to his community.

Benefits:

● 2 Weeks Annual Paid Vacation

● Flexible Hours

● Closed on Sundays

● Competitive and Growing Pay

● Free Meals on Shift

● Competitive Medical Plan

● Personal Leadership Coach

● Education Credit per year

● Birthday Bonus

● Gym and Fitness Monthly Expense

● Additional Annual Uniform Expense

● Simple IRA

● Life Insurance Coverage

● Holiday Bonus

● Positive Growth Environment

● Scholarship Opportunities and more!

Responsibilities:

The Office Manager will work within the administrative team and reports directly to the Operator. The Office Manager is expected to work within a high level of processing, organization, and management. They will have open communication with the Operator and work well in a team environment. This is an administrative and operational position. It is expected that this role embraces both guest and team member experience. The Office Manager will work with the leadership team in managing shifts and working closely with team members. The mission of the Office Manager is to be the guiding voice of efficiency and execution for the business. They will support staff in ensuring that the restaurant is running at its fullest potential. Responsibilities include but are not limited to:

● Auditing and paying all invoices.

● Auditing team member cash handling. 

● Ensuring team members are following all labor laws and regulations.

● Maintaining communication with all suppliers.

● Managing reimbursements.

● Innovating new ways to become more efficient.

● Ordering office supplies.

● Keeping an inventory of all uniforms.

● Uniform organization and budgeting. 

● Clearly communicating with the leadership team.

● Having open and clear communication with the Operator.

● Assisting the Operator in restaurant organization.

● Assisting the directors in running operational shifts.

● Holding team members accountable to all policy standards.

● Working to maintain excellent food quality and guest experience.

● Ensuring team members work at a pace to maintain the restaurant’s

established speed of service guidelines.

● Ensuring workstations are clean at all times.

● Ensuring cashiers follow cash handling procedures at all times.

● Executing proper security and cash handling procedures and holding

cashiers accountable to adhering to policies and procedures.

● Ensuring team members monitor the dining room, restroom, parking

lot, and overall facility cleanliness.

● Performing any of the tasks above as needed throughout the shift.

● Addressing guest concerns that may arise; consulting with management

regarding complex issues.

● Maintaining a positive working relationship and treating all team

members with honor, dignity, and respect while providing them with

direction and feedback.

Requirements:

● Must be 18 years or older.

● Must be eligible to work in the United States.

● Must have a source of reliable transportation.

● Must be available to work Saturdays.

● High school diploma/GED.

● Team-oriented.

● Adaptable and innovative.

● Organizational skills.

● Great communication skills.

● Passion for hospitality.

Preferred Requirements:

● Bachelor’s Degree.

● Conversational Spanish.

● Previous administrative experience.

● Previous leadership experience.

● Previous customer service experience.

● Flexible Schedule.

Note:

This job description in no way states or implies that these are the only duties to be

performed by the employee(s) incumbent in this position. Employees will be required to

follow any other job-related instructions and to perform any other job-related duties

requested by any person authorized to give instructions or assignments. All duties and

responsibilities are essential functions and requirements and are subject to possible

modification to reasonably accommodate individuals with disabilities. To perform this job

successfully, the incumbents will possess the skills, aptitudes, and abilities to perform

each duty proficiently. Some requirements may exclude individuals who pose a direct

threat or significant risk to the health or safety of themselves or others. The

requirements listed in this document are the minimum levels of knowledge, skills, or

abilities. This document does not create an employment contract, implied or otherwise,

other than an “at will” relationship. This restaurant is an Equal Opportunity Employer,

drug free workplace, and complies with ADA regulations as applicable.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.