Premium Service Account Executive

Overview The Formula 1 Heineken Las Vegas Grand Prix has rapidly become a world‑class event in its first three years. This three-day spectacle attracts a global audience to witness the world’s greatest drivers and cars navigate the iconic Las Vegas Strip at breathtaking speeds approaching 200 mph. As a member of the Premium Service team, you’ll gain exposure to senior LVGP leadership, sell and service exclusive luxury products, and work with sophisticated clientele. LVGP is focused on growing the global brand within North America, and this team will contribute to this success by building strong customer relationships and creating memorable experiences. LVGP is seeking a commercially oriented, results‑driven individual to cultivate leads, manage a sales process and execute a strategy to close hospitality, grandstand, and general seating deals with both domestic and international customers. This position will report to the Director, Premium Service. Responsibilities Work diligently to ensure a smooth account transition by collaborating with the Premium Sales Team. Manage a series of LVGP accounts from purchase, ticket delivery, and communication through race weekend, including intimate relationship building, gifting and special events. Work directly with service providers to maintain superior service levels to premium clients. Create and execute moments that go above and beyond typical service standards by using unique, personalized client information stored in CRM. Execute key touchpoints and communication campaigns to inform all guests of crucial information related to all aspects of race weekend. Positively impact overall ticket holder experience by showing consistent responsiveness, attention to detail, and multi‑tasking to meet various deadlines simultaneously. Assist with account management and ticket distribution of client tickets via Ticketmaster’s Account Manager platform. Troubleshoot issues as they arise and determine appropriate resolution. Manage and execute renewal campaigns as directed by Director of Premium Service. Maintain accurate and timely prospect and customer information in a CRM platform for efficient reporting and historical data purposes. Entertain and nurture relationships with clients and prospects through creative methods including networking events, speaking engagements, one‑on‑one dinners/lunches, and outside meetings. Act as VIP concierge on race weekend for service and management for all premium clients. Assist in all areas of event days, such as client communications, wayfinding efforts, operational needs, hosting clients, phone coverage, etc., to assist in having a successful Las Vegas Grand Prix. Assist the Ticket Sales & Service department in various duties as needed. Supportive Functions Attend sponsored charity events within the local community. Assist with event planning and coordination of sales/services related events. Other tasks and duties assigned by Supervisor/Management. Qualifications Bachelor’s degree from an accredited College or University required. Minimum of 1‑2 years of related premium sales experience preferred. Exceptional organizational and time‑management skills with the ability to multitask and execute in a timely manner. Must be flexible with the ability to adapt in a fast‑paced work environment with challenging demands and frequent changes. Ability to always maintain a high level of confidentiality. Must possess a professional demeanor and can interact with all levels of the organization and outside contacts. Ability to communicate efficiently and effectively – both verbal and written. Proficient in Microsoft Office – specifically Word, Excel, PowerPoint, Outlook. Must be able to work nights, weekends, and holidays, as the event calendar requires. Qualified candidates must be able to work in the United States. This position is based on‑site in Las Vegas, NV. Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Formula 1 Las Vegas Grand Prix