Patient Care Coordinator

Holistic And Naturopathic Health And Wellness Practice In Newnan, GaAre you passionate about natural health and making a real difference in people's lives? We are an established holistic and naturopathic health and wellness practice in Newnan, GA.Our doctors bring a combined 50 years of experience in holistic and functional healthcare. We combine genuine human compassion with advanced assessment systems, cutting-edge technology, and extensive functional lab testing options to deliver outcomes that transform lives. We believe the best results come from true collaboration between medical and holistic care — and we're looking for someone who shares that belief.Our Specialties: Energy & Fatigue • Thyroid & Hormone Health • Weight Loss • Diabetes Coaching • Lyme Coaching • Sleep Issues • Heart Health & Circulation • Digestive & Gut HealthThe Opportunity This is more than a front-desk job — it's a chance to be the heartbeat of a practice that genuinely changes lives. As our Patient Care Coordinator, you'll be the steady, caring presence patients count on at every step of their visit: the welcoming first face they see at check-in, and the reassuring guide who sends them off informed and confident in their next step toward wellness at checkout.You'll work alongside a positive, energetic, close-knit team, and every team member shares responsibility for keeping the practice running smoothly — there's no single point of failure, because you're each other's backup. We are a family-oriented practice that invests in our team. If you're looking for a role where you can grow, contribute meaningfully, and be part of something bigger, this is it.What You'll DoServe as the welcoming, professional first point of contact for all patients — in-person, by phone, and via email/textManage appointment scheduling, patient check-in and check-out, and daily office flowComplete patient checkout accurately and professionally at the conclusion of each visit, including scheduling follow-up and next appointmentsSupport our doctors with patient management and administrative coordinationHandle sales entry and financial transactions using QuickBooksMonitor and respond to emails and web-based inquiries from prospective and current patientsProcess product backorders and coordinate outgoing product shipmentsOpen and prepare the office each day following the established daily setup checklistMaintain a clean, organized, and welcoming office environmentCommunicate with patients with warmth, clarity, and professionalism from check-in through checkoutA Day in This Role Looks Like… Every day, you help set the tone for the entire practice and for every patient's experience. Here's what a typical day in this role involves:Morning Opening Routine:Follow the daily opening checklist to prepare the office for a smooth dayCheck emails, print relevant ones, and prepare them for the doctor to review and respondCheck voicemail and the office cell phone for any patient texts — follow up promptlyConfirm all same-day pending appointments and reach out to any patients who may be running latePull and scan client folders, placing patient files in the doctor's box and ready for the dayPrint the doctor's schedule for the day and prepare tickets for the following day's appointmentsThroughout the Day:Answer phone calls and respond to web inquiries with professionalism and warmthGreet and assist all walk-in patients and patients arriving for checkout, ensuring they feel welcome and cared forCheck patients in and out, updating their arrived status in OneTouch (our practice management system)Confirm upcoming appointments, schedule next appointments, and manage the daily schedule flowCoordinate patient communication via phone, email, and textProcess backorders and coordinate product shipments as needed