Call Center Specialist

Training onsite in Beverly Hills for 2-4 months then fully remote

6-12 month contract to hire

Pay Rate: $24-25/hr

40 hours a week, 8 hour shifts, Shifts will start between 7am-10am and end between 3pm to 7pm.

Required Skills & Experience

-HS Diploma

-2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)

-Proficient with scheduling appointments through an EHR software

-2+ years experience scheduling patient appointments for multiple physicians in one practice

-40+ WPM typing speed

-Experience handling multiple phone lines

Nice to Have Skills & Experience

-Proficient in EPIC

-Experience verifying insurances

-Basic experience with Excel and standard workbooks

-Experience in either pain management, dermatology, Neurology, Endocrinology, Rheumatology, or Nephrology.

Job Description

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple specialty offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-4 months of working on-site - depending on performance) where it will then go remote.