BMV Customer Service Representative

About the Bureau of Motor Vehicles (BMV) The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees. The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we invest in our employees, engage our customers, provide sustainable systems, and embrace product innovation. Role Overview Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on‑job training. You will assist Hoosiers with a broad scope of BMV needs. This role will serve at the Columbus, Indiana, BMV Branch Office. Branch hours are: Sunday: Closed Monday: Closed Tuesday: 9:00 am–6:30 pm Wednesday: 9:00 am–5:00 pm Thursday: 9:00 am–5:00 pm Friday: 9:00 am–5:00 pm Saturday: 9:00 am–12:30 pm Salary The salary for this position traditionally starts at $29,588.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package. A Day in the Life Use your job knowledge to conduct customer transactions. Answer customer questions and provide guidance. Assist with the daily opening and closing of the branch. Check transactions to ensure accuracy, timeliness, and proper accounting. Work with leadership to resolve escalated customer concerns and system problems. File applications as completed throughout the day. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. What You’ll Need For Success Top‑notch communication skills. A high level of critical thinking and the ability to troubleshoot. Ability to process cash and card transactions. Ability to travel up to 20 percent of the time to branch locations, training, or branch‑related community activities. Ability to perform essential functions with or without reasonable accommodation. A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Supervisory Responsibilities/Direct Reports This role may be utilized in a supervisory capacity based on agency needs. Benefits Of Employment With The State Of Indiana Three (3) medical plan options (including RX coverage) as well as vision and dental plans. Wellness Rewards Program: Complete wellness activities to earn gift card rewards. Health savings account, which includes bi‑weekly state contribution. Deferred compensation 457(b) account (similar to 401(k) plan) with employer match. Two (2) fully‑funded pension plan options. A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers. Up to 15 hours of paid community service leave. Combined 180 hours of paid vacation, personal, and sick leave time off. 12 paid holidays, 14 in election years. Education Reimbursement Program. Group life insurance. Referral Bonus program. Employee assistance program that allows for covered behavioral health visits. Qualified employer for the Public Service Loan Forgiveness Program. Free parking for most positions. Free LinkedIn Learning access. Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io. #J-18808-Ljbffr