Customer Experience Representative - ICS

West Des Moines, IA - Westown Parkway

Full time

00622540

Job Title:

Customer Experience Representative - ICS

Department:

Customer Service & Contact Center Operations

Country:

United States of America

State/Province:

Iowa

City:

West Des Moines

Full/Part Time:

Full time

Job Summary:

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Job Description:

Key Responsibilities:

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth

• Monitor and support on-time delivery, damage-free services, and accurate billing

• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures

• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations

• Enter customer orders into the order management system to track loads and provide necessary information to operations teams

• Obtain and document approval for accessorial charges and spot rates for assigned customers

• Serve as a point of contact for customers regarding load updates and capacity availability

Qualifications:

Minimum Qualifications:

High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications:

• Strong problem-solving skills with a focus on ownership, accountability, and results

• Ability to manage multiple priorities while maintaining a high level of accuracy and execution

• Strong organizational skills and attention to detail

• Ability to adapt to changing priorities, customer needs, and business conditions in a fast-paced environment

• Strong communication skills with the ability to effectively convey information, influence outcomes, and create alignment across stakeholders

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums

• Ability to adjust to new or changing assignments and processes

• Ability to maintain composure under pressure

• Ability to manage multiple priorities

• Ability to maintain professionalism while dealing with difficult individuals

• Sales focused

• Ability to meet or exceed customer needs and expectations to provide excellent service

• Embody a customer-centric mindset

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Sales

Job Opening ID:

00622540 Customer Experience Representative - ICS (Evergreen) (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt? Why Us?

We are a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level.

J.B. Hunt is proud to serve individuals of all abilities. If you need assistance completing your application, please contact us at View email address on click.appcast.io .

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling View phone number on click.appcast.io.