Customer Accounts Advisor

Customer Accounts AdvisorThe salary range for this role is $13.25 to $14.00 per hour*. This position is also eligible for incentive pay based on Customer Accounts Advisors serve as coaches to our customers. They drive payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product. As a Customer Accounts Advisor you will build relationships with our customers over the phone and face-to-face to bring them one step closer to ownership of their We OfferThe hourly rate and eligibility for performance-based incentive pay are just part of our total compensation package for team members. Although not an all-inclusive list below are some of the benefits that may be important to you and your family. **On Demand Pay through Dayforce Wallet request pay youve earned in between paydays. Weve found this to be one of the most popular programs with our associates! Excellent Career Advancement OpportunitiesPaid time off including vacation sick and off plus one day off during the week. All locations are open six (6) days per dental and vision Savings Account and Flexible Spending Accounts (United States Only)401(k) Plan with contribution matching (United States Only)Employee Assistance Program - Free access to mental health resources life coaching and more for you and your covered family Purchase ProgramSkills for SuccessStrong interpersonal and communication to demonstrate empathy and listen to explain information clearly and handle difficult multitasking organizational negotiation and persuasion the Aarons Brand and protect company for making a positive difference in customers Duties and ResponsibilitiesAssist the Customer Accounts Manager in setting and achieving daily weekly and monthly revenue and renewal accurate customer account records in the store system including payment appointments and account strong customer relationships to support ownership goals and drive collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits as with merchandise returns and guest deliveries as directed by accurate daily route sheets and weekly maintenance appropriately securing product and safely operating the company and certify returned QualificationsMust be at least 21 years of age for positions within the United States and at least 18 years of age in a valid drivers license and compliance with the Companys Driver Qualification Policy including satisfactory driving be able to be DOT certified if required in location of position (United States Only).Able to work a schedule of hours varying from 8:00 am to 9:00 pm. Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another QualificationsRetail/customer service School diploma GED or energy with the ability to effectively perform all functions of the telephone a professional appearance.* Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission or any other form of compensation that is allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.** Benefits vary based on full-time and part-time employment status.

Required Experience:

Unclear Seniority