Integrator/General Manager/COO

Job Description

Job Description

Role Overview:

We are seeking an Integrator, that person who turns our ideas into actionable plans, manages operations, resolves issues, and keeps our Team aligned and accountable.

We are, high-end, Residential and Commercial Landscape Company, celebrating our 50th year in business. We are located in Southern Vermo nt. We have two facilities, approximately 15 miles apart. One facility is located at the base of a popular New England ski area; we consider this our winter resort community, and our second facility services a high-end summer resort community.

We specialize in high-end Landscape Design/Build, Bid/Build, Lawn and Garden Maintenance, Property Management and Snow Removal.

We are seeking a seasoned Integrator/General Manager with strong experience running a trade or field-service business (e.g., landscaping, construction, etc.).

This is a succession-oriented leadership role. The GM will spend the first 6–12 months learning the business—our markets, people, systems, and culture—before gradually assuming full responsibility for the day-to-day operations.

If you are an experienced business leader who enjoys building teams, fine tuning operations, and leading a company to the next level and are excited by the challenge, we would like to hear from you.

Key Responsibilities:

Leadership & People Management:

• Partner with the Owners to ensure the company’s vision, values, and standards are lived out daily.
• Lead, coach, and develop our team.
• Build and maintain a high-performance culture with clear expectations, accountability, and regular feedback.
• Drive recruiting, onboarding, training, and retention initiatives to build a strong bench of field leaders and key roles.

Operational Excellence (Maintenance, Enhancements, Design-Build, Snow):

• Own the planning and execution of all landscape maintenance, enhancement, and design-build work to meet quality, safety, and profitability targets.
• Oversee the snow and ice management operations, including route planning, readiness, storm response, and post-storm review for continuous improvement.
• Ensure efficient scheduling, routing, and resource allocation (labor, equipment, materials) across seasons.
• Implement and refine standard operating procedures (SOPs) to reduce waste, rework, and “firefighting”.

Client Experience & Market Presence:

• Support and guide account managers in building strong client relationships, ensuring high levels of responsiveness and professionalism.
• Review contract performance, renewals, and pricing strategies to protect and grow key accounts.
• Collaborate with Managers to identify upsell and enhancement opportunities within existing client portfolios.
• Uphold the company’s reputation for quality, reliability, and integrity in the Vermont market.

Safety, Compliance & Risk Management:

• Champion a safety-first culture across all operations, including snow and ice management.
• Ensure compliance with local/state regulations, environmental standards, and company policies.

Systems, Processes & Continuous Improvement:

• Learn and optimize existing landscape software platform - Aspire (e.g., CRM, estimating, scheduling, job costing).
• Use KPIs and dashboards to manage, make decisions, and drive accountability.
• Identify process gaps and lead continuous improvement projects to streamline operations and support growth.

Financial Management & P&L Responsibility:

• Monitor job costing, labor efficiency, materials usage, and equipment utilization; take corrective action to protect margins.
• Partner with the Owners and accounting team to understand financial performance and improve profitability over time.

First 6–12 Months: Learning & Transition Phase:

• Collaborate closely with the Owners to understand the company history, strategy, and culture.
• Build trust with the leadership team and staff and form an accurate picture of strengths, gaps, and priorities.
• Ride along with field teams, attend client meetings, and observe snow events and seasonal transitions.
• Learn existing, key accounts, and job mix (maintenance vs. enhancements vs. design-build vs. snow).
• Gradually assume responsibility for operations, then budgets, as agreed with the Owners.

Qualifications:

Required:

• 7+ years of progressive leadership experience in a trade/field-service business (landscaping, construction, or similar).
• 3+ years in a general management, operations director, or branch/region leadership role with P&L or significant budget responsibility.
• Proven history of leading teams of 25+ employees across field and office roles.
• Strong financial acumen: comfortable with budgets, job costing, margins, and cash-related decisions.
• Demonstrated success improving operational efficiency, safety, and profitability.
• Experience working in seasonal or weather-dependent businesses; familiarity with winter operations or snow/ice management is a strong plus.
• Excellent communication, leadership, and change-management skills.

Preferred:

• Experience in the landscape industry (Maintenance, enhancements, Design/Build, and snow).
• Experience with growth-stage companies scaling from $5M–$15M+ in revenue.
• Familiarity with Vermont or similar High-end, second Homeowner, Resort/New England markets and climate.

Competencies & Personal Traits:

• Owner’s mindset: treats the business as their own; comfortable making decisions and owning results.
• People developer: committed to growing leaders and building a strong bench.
• Hands-on leader: willing to be in the field, see jobs firsthand, and stay connected to day-to-day realities.
• Calm under pressure: able to manage weather events, staffing shortages, and client demands without losing focus.
• Integrity & professionalism upholds commitments and represents the company well with clients, partners, and employees.
• Process-driven: naturally builds systems, checklists, and routines to ensure consistency and scalability.

Key Performance Indicators (KPIs).

Success in this role will be measured by:

• The “care and keeping” of our Team.
• Safety performance (incident rates, lost-time incidents).
• Employee retention, engagement, and leadership bench strength.
• Client retention and contract renewal rates.
• Operational metrics such as labor efficiency, rework, on-time completion, and snow event performance.
• Gross margin and net profit performance versus budget.
• Revenue growth and diversification across Maintenance, Enhancements, Design/Build, Property Management & Snow Removal.

Compensation:

• Competitive base salary commensurate with experience.
• Benefits package [Health, Dental STD, LTD, Life & ADD insurance, 401K & Profit Sharing, 4 weeks Paid Vacation, Company Vehicle, etc.].
• Huge Potential for long-term growth opportunities, as the company scales.