Corporate Travel Group Air Specialist

Job Description

Job Description

Description:

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages , flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work , a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

Core Values

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Summary

Serves group and business travel clients by developing, organizing, implementing, and evaluating domestic and international travel reservations; building client relationships; and ensuring client satisfaction. Consistently demonstrates flexibility with schedule and assignments, is knowledgeable in all facets of group travel, and provides excellent customer service to both internal and external customers.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

A day in the life of a Group Air Specialist at Fox may include:

• Providing exceptional travel services for domestic and international itineraries, following up as necessary to complete reservations according to group details.
• Responding to requests for airfare cost analysis utilizing automated system(s) for domestic and international itineraries; counseling clients on efficient routes, lowest available airfares, and travel products/services.
• Maintaining and promoting professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Remaining informed of all airline rules and regulations; active airline contacts; security, DOT and documentation requirements; current affairs. Communicating information to clients accurately, appropriately, and professionally.
• Maintaining strong, pro-active relationships with airline partners’ Meetings & Incentives Sales Representatives.
• Processing air travel arrangements for passengers based on client’s requests while enforcing LOA timeline dates and fee structure, conducting flight monitoring on day of departure and return.
• Counseling clients on travel safety considerations, preferred supplier support, savings opportunities, logistical routings and options, and international entry requirements, if applicable.
• Handling a large amount of information with strict attention to detail and strong organizational skills.
• Effectively multi-tasking while managing time and pressure and maintaining a professional rapport with clients.
• Relating to clients at various levels within their organizations using diplomacy and tact.
• Anticipating client needs and acting on special requests; may need to provide specialized services to VIP clients.
• Maintaining awareness and adherence to client’s procedures, programs & policy guidelines while consistently applying Fox World Travel practices and programs.
• Ensuring optimum customer service through effective use of computer systems and positive telephone techniques.
• Improving quality results by studying, evaluating, and making recommendations of process re-designs.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Operating with sense of urgency and interest and conveying that to the traveler through actions.
• Maintaining a high level of competency on Travelport GDS.
• Providing assistance to team members in researching and resolving service issues and helping transition new team members, as needed.
• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

Knowledge, Skills, Abilities & Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Knowledge, Skills and/or Abilities

This opportunity might be for you if you have:

• 2+ years travel industry related experience OR equivalent combination of education and experience; group travel and/or meetings and incentives experience preferred.
• Strong knowledge and demonstrated proficiency of all Microsoft Office applications.
• Flexibility to work different hours with overtime per business need.
• Proven ability to create domestic and international air travel arrangements.
• Demonstrated knowledge of industry codes and practices, as well as an understanding of travel requirements, i.e. regulations, visas, passports, immunization requirements, etc.
• High level understanding of airline group contract parameters, to include: negotiated concessions, e.g. tour conductor seats, waivers for seat penalties, name changes, deposit schedules, etc.; contract types, e.g. 5-10% off, blocked-space, zone fares, etc.
• Ability to concentrate and perform accurately while meeting applicable productivity measures.
• Good sense of geography and workings of travel industry in order to understand how to plan trips and construct itineraries.
• Ability to communicate with confidence and create a credible impression to clients.
• Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
• Self-motivation; demonstrate initiative with a strong commitment to personal goals, objectives and work ethic.
• GDS proficiency; Travelport preferred.

Key Competencies

You’ll love this job if you have:

• Personal effectiveness/credibility.
• Organizational and planning skills.
• Customer-focused and service-oriented skills.
• Communication proficiency – verbal and written; appropriate use of grammar.
• Information gathering and monitoring skills.
• Problem analysis and problems solving skills.
• Sound judgment and decision-making ability.
• Attention to detail and accuracy.
• Comfortably deal with highly complex situations.
• Flexibility; ability to work efficiently and effectively with frequent interruptions.

Occasional business travel, overnight stay may be required for the following (but not limited to): training events, meetings, and/or to visit Fox World Travel locations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.

The incumbent may occasionally be required to lift up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.

For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job;

extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

We acknowledge that attracting and retaining the best talent is key to our strategy and success as a company. As a result, we strive to structure competitive compensation offers to ensure we are able to attract the best candidates. The estimated base pay range for this position starts between $24 and $27 per hour, less applicable withholdings and deductions, and is paid on a bi-weekly basis. The salary range provided represents our good faith estimate as to what our ideal candidates are likely to expect. We structure our offers within the range based on location, experience, education, industry knowledge, technical and communication skills, market conditions, and other factors that may prove relevant during the interview process.

Eligible positions may receive additional incentive or commission, as outlined in applicable program details.

Each benefit is subject to eligibility requirements as specified in plan documents, and Fox World Travel reserves the right to modify the benefits it offers.

If you share in our passion for teamwork , our vision to have culture, engagement, and innovation at the heart of all our initiatives , we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at .

Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

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The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.