Scheduler / CSR

Responsive Recruiter

Ace Handyman Services Traverse City is seeking a highly organized, customer-focused Customer Service Representative (CSR)/Scheduler to be the central communication hub between our clients, craftsmen, and office operations. This position is mission-critical to the success of our daily operations. The CSR/Scheduler ensures that every client interaction is professional, informative, and clearly communicated, and that every job is scheduled accurately and efficiently so our craftsmen can arrive prepared and ready to deliver outstanding service. Mission To communicate all information necessary to complete each and every job in a timely, professional manner—supporting both our clients and craftsmen to ensure exceptional service delivery.

Key Responsibilities

• Serve as the primary point of contact for all incoming calls.
• Clearly explain Ace Handyman Services' offerings, pricing structure (time + materials), and availability to new and existing clients.
• Guide new clients through our process and set clear expectations for how we work.
• Carefully schedule jobs using ServiceTitan, assigning:
  • Correct craftsman for the job
  • Accurate job descriptions
  • Exact dates and arrival times
• Ensure detailed and thorough notes are entered into ServiceTitan so craftsmen understand job scope well in advance of night-before calls.

• Dispatch job information to craftsmen via our ServiceTitan app.
• Provide real-time office support to craftsmen in the field as needed.
• Handle re-scheduling requests from both customers and field staff promptly and professionally.
• Check in paperwork from the field and ensure completeness and accuracy.

• Continuously monitor voicemail, ServiceTitan, and email to capture missed inquiries during busy call periods.
• Return all phone calls and texts within the same business day.
• Proactively solve operational issues as they arise.
• Maintain a digital Rolodex of referral partners, providing quick access to trusted resources for a variety of client and operational needs.
• Track and suggest improvements to make the position and systems more efficient.

• Manage all office-to-client communication, including:
  • Phone calls
  • Text messages
  • Letters
  • Follow-ups and thank-you notes
• Assist with office organization, including:
  • Filing
  • Billing
  • Accounts Receivable (A/R)
  • Accounts Payable (A/P)
• Independently manage phone system issues and resolve them promptly.
• Check and respond to email daily.

Qualifications & Skills

• Exceptional phone and interpersonal communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask and remain calm in a fast-paced environment
• Customer-service mindset with problem-solving skills
• Comfortable using scheduling and CRM software (ServiceTitan experience strongly preferred)
• Basic administrative and office experience
• Ability to work independently and take ownership of responsibilities
• Professional, trustworthy, and dependable

Schedule

• Full-Time, in-office position 8:00 am to 4:30 pm with consistency and reliability expected

Benefits

• Competitive hourly pay
• Phone stipend
• Healthcare Stipend
• Paid Time Off
• Performance Incentives
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

Build fun and rewarding career with an industry leader! Apply now! Compensation: $17.00 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.