Operations Specialist

Job Description

Job Description

We are looking for an experienced Operations Specialist to support ocean import activity for a logistics operation in Long Beach, California. This Long-term Contract position will oversee cargo movement from port arrival through final delivery while maintaining responsive communication with customers and service partners. The ideal candidate brings strong knowledge of import documentation, customs coordination, domestic transportation, and warehouse-related execution in a fast-paced environment.

Responsibilities:
• Oversee ocean import shipments from vessel arrival through final delivery, ensuring each move is coordinated accurately and on schedule.
• Serve as the central point of contact for customers, carriers, customs brokers, terminals, warehouses, trucking providers, rail partners, and internal teams to keep freight moving efficiently.
• Arrange customs release, drayage, transload activity, bonded freight handling, and inland transportation based on shipment requirements.
• Monitor shipment milestones, provide timely status updates, and respond quickly to service issues or delivery exceptions.
• Manage cargo recovery efforts and resolve delays by coordinating across operational partners to reduce disruption.
• Support specialized freight movements, including project cargo, oversized loads, expedited shipments, and in-bond moves when required.
• Review operational performance to help control detention, demurrage, and storage exposure across high-volume accounts.
• Maintain accurate shipment records and ensure all shipping, warehouse, and transportation information is properly documented in operational systems.• 7+ years of experience in logistics, with strong hands-on background in ocean import operations.
• Solid understanding of customs procedures, import documentation, Incoterms, and cargo movement processes.
• Experience coordinating transportation providers, warehousing activity, and distribution services across multiple shipment types.
• Strong customer service and account management skills, with the ability to support high-volume business effectively.
• Working knowledge of shipping operations, bonded cargo handling, and exception management within supply chain environments.
• Familiarity with TMW, WMS platforms, or related logistics systems used for tracking and operational control.
• Ability to communicate clearly, stay organized under pressure, and manage multiple priorities in a deadline-driven setting.